Unit of competency Outline
Date retreived
22/07/2026 8:08 AM AWST
22/07/2026 8:08 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage contracted support services
Manage contracted support services
Unit of competency
National Code
TLIX5040A
TLIX5040A
State Code
D5424
D5424
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/03/2014
Field of Education
089901 - Purchasing, Warehousing And Distribution
Original Release Date
21/03/2014
Nominal Hours
40
Description
This unit involves the skills and knowledge required to manage contracted support services in support of organisational operations. There are no specific licensing or certification requirements applicable to this unit.
Notes
Elements and Performance Criteria
1Determine the scope of contracted support
- 1.1 Contract service arrangements are confirmed and clarified where necessary
- 1.2 Contract obligations are identified in line with contractual and organisational requirements
- 1.3 The Contract Authority is consulted to clarify and assist with contract administration issues
- 1.4 Risks to the contract service arrangement are assessed and responded to in line with contract requirements and organisational policy and procedures
- 1.5 A contract supervision strategy is developed and documented to establish the environment for contractor integration and production in the workplace
2Integrate contracted support with own operations
- 2.1 Arrangements for interaction and production between contracted personnel and personnel from the organisation are established
- 2.2 Opportunities to communicate between contracted personnel and own organisation are established to promote an open and productive environment
- 2.3 Concerns expressed by workplace personnel, including contracted personnel, are responded to quickly to resolve issues and provide an equitable workplace
- 2.4 An environment of unity and cohesiveness is promoted to enable the integration between contracted personnel and personnel from own organisation
3Supervise the delivery of contracted support
- 3.1 Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures
- 3.2 Performance of the contractor is monitored against service arrangements to ensure all obligations under the agreement are being met
- 3.3 Notices of contract variations are reviewed and integrated into the current workplace arrangements in accordance with the contract and organisational policy and procedures
- 3.4 Complaints are responded to in a manner that resolves simple issues early and close to the source of the problem
- 3.5 Effective communication strategies and processes are established and implemented to assist ongoing communication between own personnel and contractors
4Report on the performance of contracted support
- 4.1 Communication on the performance of the contract is maintained with the Contract Authority in accordance with the contract requirements and organisational policy and procedures
- 4.2 Performance reporting is carried out in accordance with the contract requirements and organisational policy and procedures
- 4.3 Contract information is maintained for organisational purposes in accordance with organisational policy and procedures
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Contract obligations may include:
supply adequate resources to undertake work
provide access to the workplace
provide a safe workplace
provide appropriate facilities
maintain an open line of communication
Risks to the contract may include:
contractor inability to meet agreements
end user or buyer inability to meet obligations
limited number of suppliers
time limitations or constraints
Contract supervision strategy may include:
summary of the current situation
outline of key objectives or mission
implementation strategy and arrangement for ongoing management and communication
performance monitoring arrangements
administrative support arrangements
control arrangements
Performance of the contractor is monitored may include:
tracking milestones
regular meetings
meeting records and follow-ups
file management - audit trail
stakeholder surveys on performance
ongoing review of deliverables
Contract supervision strategy may include:
communication strategy
limits of authority
action on under performance
action on workplace grievances
action on contract variation
strategies for continuous improvement
Contract variation to agreements may include:
change of scope
negotiation of new terms and conditions
dissolution of contracts
verbal variations, confirmed in writing
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Contract obligations may include:
supply adequate resources to undertake work
provide access to the workplace
provide a safe workplace
provide appropriate facilities
maintain an open line of communication
Risks to the contract may include:
contractor inability to meet agreements
end user or buyer inability to meet obligations
limited number of suppliers
time limitations or constraints
Contract supervision strategy may include:
summary of the current situation
outline of key objectives or mission
implementation strategy and arrangement for ongoing management and communication
performance monitoring arrangements
administrative support arrangements
control arrangements
Performance of the contractor is monitored may include:
tracking milestones
regular meetings
meeting records and follow-ups
file management - audit trail
stakeholder surveys on performance
ongoing review of deliverables
Contract supervision strategy may include:
communication strategy
limits of authority
action on under performance
action on workplace grievances
action on contract variation
strategies for continuous improvement
Contract variation to agreements may include:
change of scope
negotiation of new terms and conditions
dissolution of contracts
verbal variations, confirmed in writing
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include:
develop a contract supervision strategy for contract support being augmented with own organisation in a field deployment context
respond to contract variations and demonstrate how these affect the contract supervision strategy
provide accurate and balanced reporting on contract performance
Context of and specific resources for assessment
Competency should be demonstrated on at least one occasion covering the scope of the unit of competence
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment, and/or
in an appropriate range of situations in the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include:
develop a contract supervision strategy for contract support being augmented with own organisation in a field deployment context
respond to contract variations and demonstrate how these affect the contract supervision strategy
provide accurate and balanced reporting on contract performance
Context of and specific resources for assessment
Competency should be demonstrated on at least one occasion covering the scope of the unit of competence
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment, and/or
in an appropriate range of situations in the workplace
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVG86 | TLIX5040 | Manage contracted support services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J808 | TLI50713 | Diploma of Bus and Coach Operations | Qualification |
| W943 | TLI50510 | Diploma of Deployment Logistics | Qualification |
| W942 | TLI50410 | Diploma of Logistics | Qualification |