Elements and Performance Criteria

Equipment may include:
Domestic appliances
Whitegoods
Cleaning equipment

Clients may be:
Young or aged
Vision impaired
Hearing impaired
Physically disabled or frail
Mentally or intellectually disabled
Cognitively impaired
From a range of cultures and language backgrounds
Indigenous persons

Home environment may include:
House, flat or other dwelling
Hostel
Group home
Residential care or other institution
Temporary accommodation
Caravan/mobile home
Private or public housing
Inside and outside

Maintenance of hygiene standards for the client may include:
Checking clients stored food and drink for fitness for consumption
Cleanliness of food preparation area, bathing area, toilets

Home care or domestic assistance tasks may include:
Vacuuming
Mopping
Cleaning kitchen, bathroom and toilet
Bed making
Ironing
Washing (including bringing in, hanging out and folding)
Dusting
Cleaning electrical appliances
Cleaning windows and other surfaces
Emptying commodes
Cleaning out refrigerator
Basic and simple gardening

Critical aspects of assessment must include:
Complying with OHS policies and procedures
Communicating effectively with clients and on their behalf
Using relevant equipment to maintain the required standard in the clients' environment
Effective implementation, monitoring and review of client home care or domestic assistance plan

Concurrent assessment and relationship with other units;
This unit can be assessed independently, however it may be assessed in conjunction with:
HLTCSD8A Perform general housekeeping to maintain a clean environment

Essential knowledge required includes:
First Aid and/or CPR (cardiopulmonary resuscitation), subject to organisational policy, and if required by employer or contract for service provision
Workplace health and safety
Infection control
Dangerous/hazardous substances
HACC (home and community care) service provision guidelines and standards
Client rights and responsibilities
Industrial relations award
Own immunisation status
Limits of own knowledge

Essential skills required include:
Exercising patience and tolerance
Using time management strategies to set priorities
Experience in domestic cleaning
Driver's license
Following organisational policies and procedures relating to work performance including:
Discipline
Maintenance of insurance, registration and/or other legal requirements relating to use of motor vehicle
Using correct hygiene procedures
Selecting and using equipment and cleaning agents effectively
Minimising disruption to the client's home environment
Minimising safety hazards for self and others
Maintaining confidentiality and privacy of clients
Reading and writing skills - literacy competence required to fulfil job roles in a safe manner and as specified by the organisation. The level of skill may range from the ability to understand symbols used in OHS signs, to reading workplace safety pamphlets or procedure manuals, to reading labels and handling chemicals such as cleaning fluids. Literacy support available in the workplace may range from having access to support or assistance from expert/mentor/supervisor, to having no communication supports available. Literacy may be required in English or a community language.
Oral communication skills - language competence required to fulfil job roles in a safe manner and as specified by the organisation. Assessors should look for skills in asking questions, providing clear information, listening to and understanding workplace instructions, and clarifying workplace instructions when necessary. Organisation may require competence in English or a community language, depending on client group
Numeracy skills may range from the ability to complete basic arithmetic calculations such as addition, subtraction, multiplication, division and recording numbers.
Problem solving skills required include ability to use available resources and prioritise workload
Ability to work with others and display empathy with patient and relatives

Resource implications
Resource requirements include all the relevant resources commonly provided in the home care health service setting. Specific tools may include:
Relevant policies and procedures manuals
Documentation relevant to the work context such as:
Organisational charts
Instructions for the use of equipment

Method of assessment
Assessment may include:
Observation of work performance in a work environment
Assessee's portfolio/CV
Supporting statement of supervisor(s)
Authenticated evidence of relevant work experience and/or formal/informal learning
Case studies and scenarios as a basis for discussion of issues and strategies to achieve required domestic outcomes for clients in their homes

Context of assessment:
This unit is most appropriately assessed in a home environment and under the normal range of work conditions. Assessment may be conducted on more than one occasion to cover a variety of circumstances.

A diversity of assessment tasks is also essential for holistic assessment.