Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Occupational Health and Safety (OHS) requirements may relate to:
controlling and minimising risks
correct manual handling including shifting, lifting and carrying
elimination of hazardous materials and substances
identifying hazards
safe use and operation of equipment including
business technology
first aid equipment
fire safety equipment
personal protective clothing and equipment
safety equipment
safety procedures for the protection of self and others.
Legislative requirements may relate to:
Australian standards and quality assurance requirements
award and enterprise agreements
Compliance Policy Guidelines (CPGs)
counter-terrorism
general 'duty of care' responsibilities
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
telecommunications.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
environmental management including waste disposal, recycling and re-use guidelines
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
standard operating procedures
storage and disposal of information
use and maintenance of equipment and systems.
Standard operating procedures are:
established procedures specific to a given workplace operation that describe the activities necessary to use biometrics technology including staff training requirements, business processes and procedures relating to the use of biometrics, and requirements for enrolment, operation and maintenance of the biometrics system.
Biometric refers to:
a measurable physical characteristic or personal behavioural trait used to recognise the identity or verify the identity of an individual.
Biometric technologies include:
facial recognition
fingerprint recognition
hand geometry
iris recognition
retina recognition
signature recognition
vein recognition
voice recognition.
Privacy legislation may include:
Commonwealth, State and Territory Privacy Acts
national information privacy principles
national privacy principles.
Modes may be:
multiple (a biometric system that integrates two ore more biometric technologies)
single.
Biometric equipment and systems are:
automated systems able to capture a biometric sample from an individual person, extract biometric data from the sample, compare the data with one or more reference templates, determine the quality of a match, and indicate whether or not an identification or verification of identity has been achieved.
Biometric equipment and systems may include:
acquisition devices:
cameras (video, infrared-enabled video, single-image)
chip or reader embedded in peripheral device
microphones
optical scanners
biometric servers
hardware
interconnecting infrastructure
software:
server-based authentication software for biometric authentication and logging
software associated with acquisition devices.
Riskrelates to:
the chance of something happening that will have an impact on objectives.
Risksmay relate to:
data and information
personnel
property.
Hazardsmay be:
associated with electrical or mechanical faults
environmental (improper use of materials and chemicals)
ergonomic (improper manual handling methods)
obstructive (blocked access to emergency entry and exit points).
Relevant personsmay include:
biometric technology specialists
clients
colleagues
external consultants
information technology specialists
manager.
Communication may be:
face-to-face
group interaction
in Indigenous languages
in languages other than English
oral reporting
participation in routine meetings
reading independently
recording of discussions
speaking clearly and directly
through the use of assistive technology
via an interpreter
visual or written
writing to audience needs.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Social and cultural differencesmay relate to:
dress and personal presentation
food
language
religion
social conventions
traditional practices
values and beliefs.
Appropriate format may include:
formats that cater for those with special needs for example, producing documents in large print.
Administrative requirementsmay relate to:
access
authorisations
licensing.
Safety information and instructionsmay detail:
correct waste disposal guidelines
hazards and associated risks
maintaining a safe work area
personal protective equipment and clothing requirements
precautions to be undertaken before commencing the workplace operation
ways of minimising risk.
Records and reports:
may be
computer-based
manual
other appropriate organisational communication system
may detail
assessment outcomes
legislative, regulatory and OHS issues
reviews and modifications undertaken
workplace operation including specific work tasks.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
accessing, reviewing and interpreting legal, safety, privacy and organisational requirements, policies and procedures relevant to the use of biometric technology in the workplace
complying with applicable legislation and codes of ethics applicable to privacy and client confidentiality
complying with organisational policies and procedures, including OHS, relevant to biometric work tasks
preparing and organising information, and writing in a clear, concise and comprehensive manner procedural functions involved with a specific workplace operation
routinely monitoring changes to biometric technologies and systems, assessing results against standard operating procedures and workplace application, and implementing modifications as required.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a registered provider of assessment services
access to a suitable venue and equipment
access to plain English version of relevant statutes and procedures
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.