Unit of competency Outline
Date retreived
22/07/2026 8:17 AM AWST
22/07/2026 8:17 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Recognise and respond to individuals at risk
Recognise and respond to individuals at risk
Unit of competency
National Code
CHCCS514B
CHCCS514B
State Code
WC865
WC865
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
090501 - Social Work
Original Release Date
12/08/2014
Nominal Hours
40
Description
DescriptorThis unit describes basic competencies required by community service workers to recognise and respond appropriately to signs and symptoms that indicate individuals may be at risk The focus is on identifying and managing immediate risk in the context of a supportive helping relationship that seeks to work collaboratively with the person at risk to achieve safe outcomes
Notes
Elements and Performance Criteria
1. Identify and assess the person's current risk
- 1.1 Recognise and respond to signs, (such as statements, reactions, thoughts, feelings or behaviours) indicating that a person may be at risk
- 1.2 Attend to any hunches, while listening as a helper, perhaps from indirect communications, that suggest the client may be at risk
- 1.3 Ask directly about thoughts of suicide whenever there are grounds for concern
If suicide thoughts are present:
- 1.4 Seek sufficient understanding of why the person is considering suicide, and what links them to life, to inform and facilitate the intervention
- 1.5 Assess current suicide risk guided by risk assessment considerations outlined in the Range Statement and by whether there is an imminent threat to the person's safety or the safety of others
2. Work actively with the person to reduce the immediate risk and increase safety
- 2.1 Build a collaborative empathic relationship with person at risk
- 2.2 Listen to what contributed to the critical incident and affirm and strengthen links to safety and living implicit in the helping relationship
- 2.3 Work with person at risk to identify and agree actions to reduce immediate danger and mobilise access to emergency assistance, including medical help when needed
- 2.4 Identify and agree actions that address and reduce any risk of harm to caregivers and others potentially at risk in the situation and remain mindful of circumstances where the police may need to be involved to address safety
- 2.5 Seek advice and/or assistance from workplace supervisor to ensure action taken is lawful, complies with good crisis intervention practice and organisation policies consistent with that practice, ethical processes and duty of care obligations
- 2.6 Address work health and safety (WHS) obligations in relation to managing self and others
3. Provide referral for crisis intervention support
- 3.1 Encourage and enable capacity of person at risk to make informed choices about further help that deals with their crisis and associated needs for ongoing care
- 3.2 Acknowledge how the current helping relationship has provided foundations for further care
- 3.3 Explore and seek to understand and address any barriers to seeking or accepting help
- 3.4 Develop, with the individual, a plan and agreed first steps, to access and utilise informal supports and professional help
- 3.5 Refer to appropriate community services and/or health professionals as required
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Identifying potential risk involves:
Avoiding assumptions about who may be at risk and being alert to potential risk on an individual basis in any situation
Recognising potential warning signs that invite help and prompt enquiry about suicide, self-harm or other issues of client or community safety
Asking directly about thoughts of suicide when there are any grounds for concern
Informed suicide risk assessments involve:
Recognising that any suicide thoughts or acts of deliberate self-harm signal significant distress, pose potential risk of injury or death and should be taken seriously
Assessing factors that indicate suicide risk which include, but are not limited to, the following:
concern is aroused by the presence of suicide thoughts and things often associated with these thoughts (such as a desire to escape pain that feels unbearable, a sense of hopelessness, current difficulty seeing alternatives to suicide and feeling alone)
immediate risk increases when someone has begun acting on their suicide thoughts or is preparing to do so (for example possible suicide in progress, presence of a suicide plan, available means) and / or has expressed suicidal intent
risk can be further exacerbated if the person is under the influence of excessive alcohol or other drug use
pertinent background factors, particularly prior suicidal behaviour and the presence of significant mental health problems, should be carefully assessed
A wide variety of contextual or personal considerations also help inform assessments and may include such things as significant loss, trauma, the impact of another person's suicide or a pattern of extreme agitation, anger / violent behaviour
Identifying internal sources of safety and support (such as coping skills and beliefs) and those around them (such as family, friends and community services)
Connections to life and living are usually present alongside thoughts of suicide and can provide foundations to build upon in increasing the safety of a person at risk
Immediate risks (other than suicide) may include:
Client threats to harm others
Threat of harm initiated by another, directed at the client
Disclosures of abuse
Indicators of physical harm and/or domestic violence
Actions to reduce immediate danger and mobilise access to emergency assistance include:
Recognising that:
Vigilance about safety with all risk related thoughts or behaviours is essential, even though the person may be influenced by a wide range of motives in considering or engaging in deliberate self-harm
Risks to life and safety can often be greater than individuals recognise or intend, so safe outcomes are a primary focus, regardless of stated intentions
Actions appropriate to each specific situation, but typically including the following processes and tasks:
Affirm and build on the desire for help and safety implicit in the counselling relationship
Work with the person at risk to identify and act on clear cooperative steps that reduce the immediate risk
Focus specifically on factors, plans and behaviours, including unsafe use of alcohol and other drugs that endanger the person at risk at this particular time and seek to engage them cooperatively in steps that safely manage and reduce immediate risk
Enable prompt, timely action that increases informal and professional support, mobilises access to emergency medical help when needed and enhances personal safety
Seek to create calm environment to promote safety for person at risk, caregiver and others involved in situation
Access support and follow advice from organisation's supervisor/ coordinator that reflect lawful, good crisis intervention practice and follow crisis management and emergency procedures
Attend to self and others in relation to WHS in the workplace
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Identifying potential risk involves:
Avoiding assumptions about who may be at risk and being alert to potential risk on an individual basis in any situation
Recognising potential warning signs that invite help and prompt enquiry about suicide, self-harm or other issues of client or community safety
Asking directly about thoughts of suicide when there are any grounds for concern
Informed suicide risk assessments involve:
Recognising that any suicide thoughts or acts of deliberate self-harm signal significant distress, pose potential risk of injury or death and should be taken seriously
Assessing factors that indicate suicide risk which include, but are not limited to, the following:
concern is aroused by the presence of suicide thoughts and things often associated with these thoughts (such as a desire to escape pain that feels unbearable, a sense of hopelessness, current difficulty seeing alternatives to suicide and feeling alone)
immediate risk increases when someone has begun acting on their suicide thoughts or is preparing to do so (for example possible suicide in progress, presence of a suicide plan, available means) and / or has expressed suicidal intent
risk can be further exacerbated if the person is under the influence of excessive alcohol or other drug use
pertinent background factors, particularly prior suicidal behaviour and the presence of significant mental health problems, should be carefully assessed
A wide variety of contextual or personal considerations also help inform assessments and may include such things as significant loss, trauma, the impact of another person's suicide or a pattern of extreme agitation, anger / violent behaviour
Identifying internal sources of safety and support (such as coping skills and beliefs) and those around them (such as family, friends and community services)
Connections to life and living are usually present alongside thoughts of suicide and can provide foundations to build upon in increasing the safety of a person at risk
Immediate risks (other than suicide) may include:
Client threats to harm others
Threat of harm initiated by another, directed at the client
Disclosures of abuse
Indicators of physical harm and/or domestic violence
Actions to reduce immediate danger and mobilise access to emergency assistance include:
Recognising that:
Vigilance about safety with all risk related thoughts or behaviours is essential, even though the person may be influenced by a wide range of motives in considering or engaging in deliberate self-harm
Risks to life and safety can often be greater than individuals recognise or intend, so safe outcomes are a primary focus, regardless of stated intentions
Actions appropriate to each specific situation, but typically including the following processes and tasks:
Affirm and build on the desire for help and safety implicit in the counselling relationship
Work with the person at risk to identify and act on clear cooperative steps that reduce the immediate risk
Focus specifically on factors, plans and behaviours, including unsafe use of alcohol and other drugs that endanger the person at risk at this particular time and seek to engage them cooperatively in steps that safely manage and reduce immediate risk
Enable prompt, timely action that increases informal and professional support, mobilises access to emergency medical help when needed and enhances personal safety
Seek to create calm environment to promote safety for person at risk, caregiver and others involved in situation
Access support and follow advice from organisation's supervisor/ coordinator that reflect lawful, good crisis intervention practice and follow crisis management and emergency procedures
Attend to self and others in relation to WHS in the workplace
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment include access to a workplace or similar environment over a number of occasions
Method of assessment:
For valid and reliable assessment of this unit, competency should be demonstrated in a range of situations which must include observation of performance in an actual workplace or in a setting that realistically simulates work conditions:
observation should include key aspects described in elements, performance criteria and relevant aspects of the range statement of the unit
where face-to-face observation is not possible, video recordings may be provided
In addition assessment methods may include
written questioning
role play
supervised/guided discussion
Candidate's critique of their 'performance' to demonstrate cognitive understanding of theory
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment include access to a workplace or similar environment over a number of occasions
Method of assessment:
For valid and reliable assessment of this unit, competency should be demonstrated in a range of situations which must include observation of performance in an actual workplace or in a setting that realistically simulates work conditions:
observation should include key aspects described in elements, performance criteria and relevant aspects of the range statement of the unit
where face-to-face observation is not possible, video recordings may be provided
In addition assessment methods may include
written questioning
role play
supervised/guided discussion
Candidate's critique of their 'performance' to demonstrate cognitive understanding of theory
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2355 | CHCCS514A | Recognise and respond to individuals at risk | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVC58 | CHCCCS019 | Recognise and respond to crisis situations | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J582 | HLT40113 | Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care | Qualification |
| J584 | HLT50113 | Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care | Qualification |
| J581 | HLT30113 | Certificate III in Aboriginal and/or Torres Strait Islander Primary Health Care | Qualification |
| J583 | HLT40213 | Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice | Qualification |
| J585 | HLT50213 | Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Practice | Qualification |
| J014 | CHC40412 | Certificate IV in Alcohol and Other Drugs | Qualification |
| J041 | CHC51712 | Diploma of Counselling | Qualification |
| J015 | CHC40512 | Certificate IV in Mental Health | Qualification |