Unit of competency Outline
Date retreived
22/07/2026 6:41 AM AWST
22/07/2026 6:41 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Contribute to continuous improvement of quality systems
Contribute to continuous improvement of quality systems
Unit of competency
National Code
NWP432A
NWP432A
State Code
D4829
D4829
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
02/06/2011
Field of Education
080317 - Quality Management
Original Release Date
02/06/2011
Nominal Hours
40
Description
This unit of competency describes the outcomes required to understand and implement quality systems in the water industry and to identify opportunities for improvement in quality outcomes for the organisation.
Notes
Elements and Performance Criteria
1Interpret and communicate quality system requirements
- 1.1 The accreditation requirements for relevant water quality systems are interpreted, understood and communicated to work colleagues.
- 1.2 The implications ofnon-conformance with quality accreditation requirements are identified and communicated to work colleagues.
- 1.3 Standard operating procedures are regularly reviewed to ensure compliance with current quality accreditation and legislative requirements.
2Implement quality systems
- 2.1 Individual roles and responsibilities in quality system implementation are defined.
- 2.2 Standard operating procedures are implemented to ensure compliance with quality systems.
- 2.3 Relevant data is recorded for quality system monitoring.
- 2.4 Observations of non-conformance with quality accreditation requirements are recorded and reported promptly.
3Identify and correct quality system implementation problems
- 3.1 System monitoring data is analysed to identify variances that indicate abnormal or sub-optimal performance.
- 3.2 Non-conformance reports are reviewed to identify contributing factors.
- 3.3 Corrective action to remove or control the risk of sub-optimal performance is identified.
4Contribute to improvement of quality system implementation
- 4.1 Recommendations for continuous improvement of work practices, methods, equipment and procedures are developed to ensure continued compliance with quality accreditation requirements.
- 4.2 All relevant work colleagues are consulted to refine recommendations.
- 4.3 Recommendations for quality system implementation improvements are documented and the required modifications to standard operating procedures are noted.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Quality systems may include:
Australian Drinking Water Guidelines
HACCP
ISO 9000 series quality management and quality assurance standards
ISO 14001 environmental management systems
Implications of non-conformance may include:
loss of accreditation
threat to public health
adverse environmental impact
breach of legislation incurring penalties
Quality systems may include:
Australian Drinking Water Guidelines
HACCP
ISO 9000 series quality management and quality assurance standards
ISO 14001 environmental management systems
Implications of non-conformance may include:
loss of accreditation
threat to public health
adverse environmental impact
breach of legislation incurring penalties
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The candidate should demonstrate the ability to implement quality systems in the water industry, including:
interpreting and communicating the accreditation requirements for, and implications of non-conformance with, relevant quality systems
implementing and reviewing standard operating procedures to ensure compliance
monitoring quality systems and reporting non-conformance with quality accreditation requirements
analysing historical variance and non-conformance data and proposing improvements
consulting work colleagues regarding recommendations for continuous improvement of quality system implementation
recording recommendations
Context of and specific resources for assessment
Access to the workplace and resources, including:
documentation that should normally be available in a water industry organisation
relevant codes, standards and government regulations
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence requires that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice
a decision of competence only taken at the point when the assessor has complete confidence in the person's competence over time and in various contexts
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in a manner appropriate to the skill levels of the operator and cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The candidate should demonstrate the ability to implement quality systems in the water industry, including:
interpreting and communicating the accreditation requirements for, and implications of non-conformance with, relevant quality systems
implementing and reviewing standard operating procedures to ensure compliance
monitoring quality systems and reporting non-conformance with quality accreditation requirements
analysing historical variance and non-conformance data and proposing improvements
consulting work colleagues regarding recommendations for continuous improvement of quality system implementation
recording recommendations
Context of and specific resources for assessment
Access to the workplace and resources, including:
documentation that should normally be available in a water industry organisation
relevant codes, standards and government regulations
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence requires that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice
a decision of competence only taken at the point when the assessor has complete confidence in the person's competence over time and in various contexts
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in a manner appropriate to the skill levels of the operator and cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVZ26 | NWPGEN010 | Contribute to continuous improvement of quality systems | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D246 | NWP40107 | Certificate IV in Water Operations | Qualification |