Unit of competency Outline

Date retreived
23/07/2026 12:52 AM AWST

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Work effectively in consumer mental health peer work

Work effectively in consumer mental health peer work

Unit of competency
National Code
CHCPWK004
State Code
AVB40
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
22/01/2016
Nominal Hours
50
Description
This unit describes the skills and knowledge required to establish consumer peer relationships and work collaboratively with consumers and others to provide services. This unit applies to mental health peer work.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Establish and maintain effective consumer peer work relationships
  • 1.1 Use lived experience of mental health to maintain a safe and positive working relationship
  • 1.2 Clarify role expectations and define appropriate relationship guidelines
  • 1.3 Use peer work communication strategies to build a working relationship based on shared understanding
2. Explore consumer preferences, values, meanings, needs and goals
  • 2.1 Use a strengths based approach to discuss with the consumer their abilities to address their own needs and aspirations in recovery
  • 2.2 Discuss with consumer their sense of identity and choices for personal wellness, development of self-efficacy and discovering meaning and purpose in life
  • 2.3 Confirm consumer preferences, values, meanings, needs and goals
3. Facilitate access to resources and information
  • 3.1 Provide information about opportunities and strategies for consumers to achieve their identified aspirations and discuss and support preferred action
  • 3.2 Provide a range of appropriate information and education that enables consumers to make informed choices about their right to participate in all aspects of service
  • 3.3 Maintain accurate information and resources and review regularly for currency and relevance
4. Provide consumer peer services
  • 4.1 Use strategies to ensure all interactions with consumers reflect peer ethics
  • 4.2 Work in collaboration with consumer and relevant others according to job role requirements
  • 4.3 Facilitate and support consumer networks and social connections
  • 4.4 Respond promptly and supportively to consumers in distress or crisis, taking into account duty of care, job role and organisation policies and procedures
  • 4.5 Complete documentation, records of service and reports as this applies to peer work and job role requirements
  • 4.6 Follow organisation’s policy and procedures particularly in relation to code of conduct, ethics, duty of care, record keeping, confidentiality and privacy, as this applies to consumer peer work
  • 4.7 Maintain confidentiality of information and explained limits of confidentiality to others
5. Work within a peer work framework
  • 5.1 Maintain and uphold a peer perspective and identity informed by knowledge of consumer perspectives
  • 5.2 Consult regularly with consumers to remain informed and ensure authentic representation of consumer perspectives
  • 5.3 Identify and minimise role strain, role conflict and role confusion issues in a timely way
  • 5.4 Maintain boundaries appropriate to the delivery of peer delivered services
  • 5.5 Utilise consumer developed resources and literature for access to service users and staff
  • 5.6 Undertake development activities about working from a lived experience perspective
6. Work collaboratively with other staff
  • 6.1 Recognise limits of own knowledge, abilities and work role and make appropriate referral in accordance with organisation’s policy and procedures
  • 6.2 Reflect on own attitudes, behaviours and practice and how this affects other people
  • 6.3 Work collaboratively with other service staff and mental health workers to support holistic and seamless services
  • 6.4 Contribute to policy development about peer issues
  • 6.5 Promote the service and peer work to other workers
No information
No information
Replaces
State Code National Code Title Type
WC990 CHCPW406A Work effectively in consumer mental health peer work Unit of competency
State Code National Code Title Type
AWL6 CHC43515 Certificate IV in Mental Health Peer Work Qualification