Unit of competency Outline

Date retreived
22/07/2026 1:26 PM AWST

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Provide wheelchair accessible taxi services to passengers with disabilities

Provide wheelchair accessible taxi services to passengers with disabilities

Unit of competency
National Code
TLIC0026
State Code
ODP78
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
22/11/2021
View on TGA
State Implementation and Classification
Approved Date
14/03/2022
Field of Education
030515 - Automotive Vehicle Operations
Original Release Date
14/03/2022
Nominal Hours
35
Description
This unit involves the skills and knowledge required to provide wheelchair accessible taxi services to passengers with disabilities. It includes carrying out pre-operational checks of the taxi and its ancillary equipment, communicating effectively with passengers, securing passengers, and using mobility aids and/or ancillary equipment. It also includes providing appropriate support to passengers getting into and out of the taxi, during their journey, and manoeuvring the taxi with due consideration of the passenger’s disability.This unit applies to all taxi drivers who are authorised to drive a wheelchair accessible taxi. Work involves transferring passengers and applying the aid of equipment/appliances to do this.Driving is performed with limited or no supervision, and with full accountability and responsibility for self and others in achieving the prescribed outcomes.This unit may meet part of the certification requirements for obtaining taxi driver accreditation. As requirements may vary between states and territories, people seeking taxi accreditation should contact their state or territory taxi regulator.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Carry out pre-operational checks on taxi
  • 1.1 Pre-operational checks for taxi and its associated ancillary equipment are carried out in accordance with manufacturer requirements, government regulations and workplace policies and procedures
  • 1.2 All faults and defects identified during checks are repaired or reported in accordance with workplace procedures
2 Communicate effectively with passengers
  • 2.1 Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities
  • 2.2 Appropriate and effective verbal and non-verbal communication skills are used, including appropriate body language and language style
  • 2.3 Effective listening skills are applied
  • 2.4 Questions are used to gain appropriate information
3 Assist passengers into and out of a taxi in a manner suited to their disability
  • 3.1 Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of a taxi
  • 3.2 Hazards are identified, risks are assessed and control measures are implemented
  • 3.3 Compatibility of passenger mobility aid with taxi loading, anchoring and carrying equipment is assessed in accordance with regulations
  • 3.4 Passengers are assisted into and out of a taxi in accordance with regulations and workplace safety requirements
  • 3.5 Ethical behaviour is applied to ensure any form of sexual harassment, physical or mental abuse, intimidation towards passengers with disabilities or fraudulent behaviour does not occur
  • 3.6 Passengers and their mobility aid are secured safely in accordance with taxi and equipment specifications and regulations
  • 3.7 Taxi equipment is operated and stowed in accordance with manufacturer instructions and company procedures
  • 3.8 Ancillary equipment is stowed safely in taxi in accordance with relevant regulations
  • 3.9 Passengers are picked up and set down in suitable locations to ensure passenger safety and the safe use of their mobility aid and/or ancillary equipment
  • 3.10 Relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and passenger welfare are considered
4 Drive a taxi used by passengers with disabilities
  • 4.1 Ongoing monitoring and support are provided to passengers to maximise their travelling comfort
  • 4.2 Taxi is driven safely in accordance with regulations for the class of vehicle involved
  • 4.3 Taxi is driven in accordance with road and traffic conditions and with due consideration to any required precautions related to passenger disability and relevant government regulations
  • 4.4 Signs or indicators are fixed to taxi, as required
  • 4.5 Documentation/transactions relevant to providing the taxi subsidy scheme is completed
5 Plan and organise daily work activities
  • 5.1 Workload is assessed and prioritised in accordance with workplace procedures
  • 5.2 Daily routine is planned in accordance with work schedules and network/communication bookings
  • 5.3 Clarification of requirements of tasks is sought, as required
  • 5.4 Achievable time and other performance measures are agreed
  • 5.5 Tasks are completed and variations to plan are identified and reported
No information
No information
Replaces
State Code National Code Title Type
AWN01 TLIC2040 Provide wheelchair accessible taxi services to passengers with disabilities Unit of competency
State Code National Code Title Type
BHH5 TLI21221 Certificate II in Driving Operations Qualification