Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Available information may be provided by:
customer reporting
maintenance team
network fault centre
network management printout
site installation and maintenance records.
Nature of fault may include:
cable or equipment
customer or service provider
static or intermittent
urgent or non-urgent.
Operational testing may include:
data transfer performance
electrical performance
frequency response performance
signal processing.
Type of fault may include:
cable:
metallic
optical fibre
equipment:
access network
customer
Ethernet
transmission
network:
access
core
data network
wavelength division multiplexing (WDM)
Ethernet
system:
customer
service provider
vendor.
Fault environment may include:
access
core
customer
service provider
vendor.
Historical data may refer to:
customer interaction
equipment type
fault records
fault statistics
name of previously involved staff
service records.
Impact of fault may refer to:
urgent:
congestion on emergency services route
loss of connectivity
loss of service
non-urgent:
loss of billing or toll
poor performance
poor quality of service (QoS)
poor service.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview o f assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
methodically approach fault identification
conduct tests appropriate to the type of fault identified
interpret test results
provide instructions to staff engaged in on site repair.
Context of, and specific resources for assessment
Assessment must ensure:
sites where remote investigation of cable network faults may be conducted
use of fault-finding equipment currently used in industry
relevant documentation that impact on cable network and fault-finding activities.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of a hands-on project completed by the candidate
review of an oral and written report, including test results and fault-finding methodologies
direct observation of the candidate remotely locating and identifying cable system faults.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTCBL4057A Test cable bearers
ICTTEN4087A Undertake remote diagnosis and repair of network faults.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.