Assist customers with continence management products

Unit of competency Outline

Date retreived
22/07/2026 1:29 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
SIRCPPA014

State Code
AWX56

TGA Status
Current

DTWD Status
Approved

Current Release Number
1.00

Current Release Date
31/03/2016

View on TGA

State Implementation and Classification

Approved Date

13/09/2016

Field of Education

080501 - Sales

Original Release Date

13/09/2016

Nominal Hours

Description

This unit describes the performance outcomes, skills and knowledge required to gather information about customer needs, and provide suggestions and information on Pharmacy Medicines (S2) and unscheduled products for continence management. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice or supply of Pharmacist Only Medicines (S3).This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.This unit incorporates the requirement for pharmacy assistants to comply with federal, state and territory law and Pharmacy Board of Australia Guidelines for supplying scheduled Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3). At the time of publication, they are not, however, required to hold an occupational licence or to be certified as competent in this unit to supply scheduled medicines.

Notes

Elements and Performance Criteria

1. Collect information about customer continence management needs.

1.1.Approach and question customer according to pharmacy protocol.
1.2.Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.
1.3.Determine customer satisfaction with products previously used.
1.4.Identify any other health conditions and prescribed medications.
1.5.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.
2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
2.3.Provide clear summary of customer information to pharmacist when referral is required.
2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide product, self-care and lifestyle information.

3.1.Select and suggest products suited to customer needs within scope of own knowledge.
3.2.Identify and use opportunities to suggest additional products relevant to customer needs.
3.3.Explain and demonstrate use, care and maintenance of re-usable incontinence products, aids and equipment.
3.4.Advise customers on environmentally sound waste disposal methods.
3.5.Provide clear and accurate information on the Continence Aids Payment Scheme (CAPS).
3.6.Offer current and accurate information from recognised sources on related lifestyle and self-care practices and specialist support services.

4. Maintain and develop knowledge of continence management, products and services.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
4.2.Check regularly for new additions or changes to range.
4.3.Use product information to update knowledge of product application and directions for use.

No information

Replaces

State Code	National Code	Title	Type
WD896	SIRCHCS305	Advise on continence management	Unit of competency

State Code	National Code	Title	Type
AZZ7	SIR40116	Certificate IV in Community Pharmacy	Qualification