Unit of competency Outline

Date retreived
23/07/2026 5:01 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Follow policies, procedures and programs of the organisation

Follow policies, procedures and programs of the organisation

Unit of competency
National Code
CHCORG201C
State Code
WC908
TGA Status
Replaced
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
21/07/2014
Nominal Hours
10
Description
DescriptorThis unit describes the knowledge and skills required to work according to organisation policies, procedures and programs
Notes
Elements and Performance Criteria
1. Follow organisation guidelines
  • 1.1 Follow workplace instructions and policies
  • 1.2 Support organisation programs and procedures within the job role
  • 1.3 Use organisation resources for the purpose intended
  • 1.4 Seek and obtain clarification when necessary
2. Work ethically
  • 2.1 Ensure decisions and actions align within job description and are consistent with organisation philosophy
  • 2.2 Perform duties promptly and consistently in all workplace activities
  • 2.3 Ensure inappropriate gifts are not accepted
  • 2.4 Use client resources and possessions for the purpose intended
  • 2.5 Behave in a reasonable and careful manner at all times
  • 2.6 Maintain confidentiality in accordance with organisation requirements
  • 2.7 Report difficulties in carrying out duties to appropriate person/supervisor
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Organisation guidelines relevant to work role may include those relating to:
Administrative systems of the workplace including: filing; record-keeping; workplace programs and timetable management systems; use of equipment; staff rosters
Appropriate relationships with clients
Confidentiality requirements
Gifts and gratuities
Grievance procedures
Job descriptions
WHS
Workplace agreements


Workplace instructions and policies may be:
Written or verbal


Report may be:
Face-to-face reports
Letters
Memos
Notes
Records
Reports via phone
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems
Assessment must include normal range of workers' activities


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment


Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace environment
Replaces
State Code National Code Title Type
D8588 CHCORG201B Follow policies, procedures and programs of the organisation Unit of competency