Unit of competency Outline

Date retreived
22/07/2026 6:40 AM AWST

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Develop problem solving capability of an organisation

Develop problem solving capability of an organisation

Unit of competency
National Code
MSS408007
State Code
BAJ53
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080307 - Organisation Management
Original Release Date
08/08/2016
Nominal Hours
70
Description
This unit of competency covers the skills and knowledge required to develop problem solving skills of individuals within an organisation and as a consequence the problem solving capability of the organisation as a whole. The unit does not supply the skills to undertake formal problem solving on individual problems.This unit is intended for organisation leaders/managers and people with a similar sphere of influence and scope of authority and responsibility. It applies where problem solving is already routine in the organisation and improving individual and organisational problem solving capability has been accepted as part of the organisation’s improvement processes. The unit applies to individuals who are already familiar with formal problem solving processes.This unit may also be applied to service organisations applying competitive systems and practices principles.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Develop an appropriate organisational framework
  • 1.1 Determine or review available problem finding strategies in the organisation.
  • 1.2 Analyse the current selection and application of problem solving tools and gauge effectiveness.
  • 1.3 Determine preferred problem solving strategies for the organisation.
  • 1.4 Determine or review the desired outcomes from use of selected problem solving strategies.
  • 1.5 Review organisational structure to facilitate improvement in problem solving.
  • 1.6 Develop a training strategy to improve problem solving ability.
  • 1.7 Develop reporting framework and guidelines.
  • 1.8 Develop corrective action identification and tracking systems.
  • 1.9 Obtain support from relevant process/system owners for proposed changes.
2 Improve problem solving ability
  • 2.1 Implement training strategy.
  • 2.2 Ensure problem solving occurs using groups or teams.
  • 2.3 Provide resources to ensure problem solving occurs.
  • 2.4 Confirm with teams and groups that training and resources deliver capability to solve complex problems.
  • 2.5 Monitor problem solving to determine if improvement in developing problem solving solutions is achieved.
  • 2.6 Provide resources to ensure solutions are implemented.
  • 2.7 Ensure reporting and corrective action tracking occurs.
3 Review problem solving effectiveness
  • 3.1 Review corrective action tracking.
  • 3.2 Determine benefit/cost from solutions.
  • 3.3 Analyse interactions of multiple problems with each other and the organisation.
  • 3.4 Review problem solving strategy.
  • 3.5 Make improvements to problem solving strategy and approach.
No information
No information
Replaces
State Code National Code Title Type
WD598 MSS408007A Develop problem solving capability of an organisation Unit of competency
Replaced By
State Code National Code Title Type
OEQ07 MSS408012 Develop problem solving capability of an organisation Unit of competency