Unit of competency Outline

Date retreived
22/07/2026 4:09 PM AWST

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Manage treatment services and sales delivery

Manage treatment services and sales delivery

Unit of competency
National Code
SHBXPSM002
State Code
AWX94
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/10/2016
Field of Education
080501 - Sales
Original Release Date
12/10/2016
Nominal Hours
55
Description
This unit describes the performance outcomes, skills and knowledge required to monitor, maintain and improve sales and service delivery. It requires the ability to develop and implement quality client service practices, determine and monitor sales targets, organise staff training and monitor work operations for productivity.This unit applies to all single or multiple outlet businesses providing beauty treatments, hairdressing or barbering services. It applies to senior managers and small business owners who operate with significant autonomy and are responsible for making strategic business management and operational decisions.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop and implement quality client service practices.
  • 1.1.Develop policies and procedures, in line with organisation’s personal services values, for sales and quality treatment provision and communicate to staff.
  • 1.2.Seek and use client feedback to improve sales and service and share information with staff.
  • 1.3.Encourage staff to take responsibility for meeting client needs and to assist each other to achieve optimum service.
  • 1.4.Monitor staff efficiency and service to ensure standards are met.
  • 1.5.Resolve treatment and service related complaints referred by team members.
  • 1.6.Assess effectiveness of client sales and service practices, including corrective actions.
  • 1.7.Identify, in consultation with staff, systematic problems and adjust practices to improve service quality.
2. Maintain and improve sales and profits.
  • 2.1.Price services based on hourly expenses, treatment time, target profit margin and analysis of client demographic.
  • 2.2.Set, communicate, and regularly review staff product and treatment sales targets and periods.
  • 2.3.Monitor progress towards targets, provide feedback on performance and encourage staff to increase their average client bill.
  • 2.4.Implement staff incentive schemes to increase product sales and client re-booking.
3. Coordinate staff training and support.
  • 3.1.Recognise opportunities to increase sales, safety and treatment service capabilities and arrange relevant staff training.
  • 3.2.Organise staff product and treatment supplier training to support the introduction of new equipment, products and services.
  • 3.3.Allocate a mentor or supervisor to staff in training to ensure on and off-the-job training are blended according to a training plan.
4. Resource and maintain work operations to support sales and service delivery.
  • 4.1.Maintain staff salaries and working conditions in line with current awards, legislation and organisational policies.
  • 4.2.Plan, allocate and maintain adequate resources and stock for optimum sales and service.
  • 4.3.Assess current workloads and allocate work to utilise strengths and attributes of individual team members.
  • 4.4.Regulate access to and use of treatment products to ensure waste minimisation for profitability and environmental sustainability.
  • 4.5.Establish and communicate systems for cleaning, storing and maintaining tools and equipment for optimum use and according to manufacturer instructions.
  • 4.6.Repair or replace faulty equipment as soon as practicable without disruption to service levels.
  • 4.7.Maintain accurate records for sales, service and operational issues.
No information
No information
Replaces
State Code National Code Title Type
D4802 SIBXPSM502A Manage treatment services and sales delivery Unit of competency
State Code National Code Title Type
BAA2 SHB50216 Diploma of Salon Management Qualification