Elements and Performance Criteria

Work may be undertaken:
in various work environments in the sections of the warehousing, storage, transport and distribution industries involved in the evaluation of computer software requirements and hardware enhancements

Customers may be:
internal or external

Operations may be:
by day or night

The workplace environment may involve:
twenty-four hour operation
single and multi-site location
large, medium and small workplaces

Services, products, risks, work systems and requirements:
potentially vary in different sections of the enterprise

Customer and supplier contact and coordination:
is a requirement of these operations

Computer systems may be used for but are not limited to:
stock management
information storage
invoicing
payments
manifests
on board systems
work organisation

Communication in the work area may include:
phone
electronic data interchange (EDI)
fax
email
internet
RF communications
barcode readers
oral, aural or signed communications

Consultative processes may involve:
other employees and supervisors
suppliers and clients
computer specialists
software and hardware companies and distributors
users of similar systems/technology
management and union representatives
industrial relations and OH&S specialists
other maintenance, professional or technical staff

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures

Information/documentation may include:
codes of practice and regulations relevant to the evaluation of computer software requirements and hardware enhancements
workplace operating procedures and policies
supplier and/or client instructions
operations manuals, job specifications and procedures and induction documentation
manufacturers specifications and instructions for computer equipment, and software
relevant Australian and International standards, criteria and certification requirements
communications technology equipment, oral, aural or signed communications
quality assurance standards and procedures
emergency procedures
relevant competency standards and training materials
QA plans, data and document control
conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable procedures and codes may include:
relevant codes and regulations for evaluation of computer software requirements and hardware enhancements
relevant Australian and international standards
relevant state/territory OH&S and environmental protection legislation in terms of duties of employers, employees, suppliers and contractors
licence, patent or copyright arrangements
relevant workplace relations legislation
relevant workers compensation legislation
equal opportunity, equal employment opportunity and affirmative action legislation

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of, and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace