Unit of competency Outline
Date retreived
22/07/2026 12:56 PM AWST
22/07/2026 12:56 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Implement broking service support systems
Implement broking service support systems
Unit of competency
National Code
FNSIBK602A
FNSIBK602A
State Code
D4197
D4197
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
31/07/2014
Field of Education
081105 - Investment And Securities
Original Release Date
31/07/2014
Nominal Hours
80
Description
This unit describes the performance outcomes, skills and knowledge required to determine and implement procedural and resource requirements, and systems for a broking organisation. It encompasses ensuring that trained staff and appropriate systems are in place to support the service outcomes required.This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
Notes
Elements and Performance Criteria
1. Meet human resource requirements
- 1.1. Skills needed to implement required service support are identified and documented
- 1.2. Number and location of service support personnel are identified and documented
- 1.3. Consultants with specialist skills are identified and attained/retained as required
- 1.4. Required human resource support is recruited or assigned as appropriate
2. Implement training required to achieve service system
- 2.1. Appropriate training requirements are identified at the appropriate time to support service implementation
- 2.2. Training programs are developed to achieve the required service support outcomes
- 2.3. Training programs are implemented in a cost-effective and timely way
- 2.4. Evaluation and review of training programs against requirements is undertaken on a regular planned basis
3. Implement information support system
- 3.1. Information distribution and access needs are established
- 3.2. Range of information types to be collected, processed and stored is determined
- 3.3. Suitable information support technology to meet needs is identified and obtained
- 3.4. Measures to monitor the efficiency of information systems are established
- 3.5. Information is stored to enable efficient access
4. Implement operational procedures
- 4.1. Specifications for operational procedures are established
- 4.2. Procedures are designed to ensure effective workflow achieves required service support targets
- 4.3. Measurable performance standards are specified
- 4.4. Tasks and duties are assigned to appropriately trained and skilled personnel
- 4.5. Control measures are established and monitored on a regular basis
- 4.6. Operational procedures are designed so that adjustments, as appropriate, can be made in response to control information
5. Establish supplier relationships to achieve service support requirements
- 5.1. Availability and suitability of suppliers who can meet the service support requirements within legislative requirements are identified
- 5.2. Criteria to enable an effective evaluation of supplier services are established
- 5.3. Available suppliers are assessed against criteria to determine suitability
- 5.4. Terms of appointment of suppliers to achieve service support requirements are established and communicated
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Specialist consultants may include:
accountants
engineers
independent assessors
insurance organisation representatives
legal professionals
risk managers
surveyors
valuers.
Human resources may include:
client service representatives
general support staff
receptionist
specialists
specific skilled personnel (e.g. account managers/ representatives)
word processing operators.
Training may include:
external seminars
induction training
industry or common interest groups
in-house
structured
unstructured.
Information systems can include:
computers (stand alone and networks)
internal organisation communications
libraries including newspapers/journals
manual card systems
media.
Operational procedures include:
data input documents
feedback mechanisms
instruction sheets
reports
service timetables/response times.
Suppliers include:
accountants
consultants
engineers
insurance companies
legal professionals
other brokers
risk managers
surveyors
valuers.
Supplier terms of appointment can be:
formal or informal.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Specialist consultants may include:
accountants
engineers
independent assessors
insurance organisation representatives
legal professionals
risk managers
surveyors
valuers.
Human resources may include:
client service representatives
general support staff
receptionist
specialists
specific skilled personnel (e.g. account managers/ representatives)
word processing operators.
Training may include:
external seminars
induction training
industry or common interest groups
in-house
structured
unstructured.
Information systems can include:
computers (stand alone and networks)
internal organisation communications
libraries including newspapers/journals
manual card systems
media.
Operational procedures include:
data input documents
feedback mechanisms
instruction sheets
reports
service timetables/response times.
Suppliers include:
accountants
consultants
engineers
insurance companies
legal professionals
other brokers
risk managers
surveyors
valuers.
Supplier terms of appointment can be:
formal or informal.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
comprehensively overview organisational requirements and operational procedures
effectively organise and plan resources
apply practical interpretation of regulatory compliance requirements in the management of resources such as staff, information technology (IT) and training, outsource services.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace projects and business simulations or scenarios.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
comprehensively overview organisational requirements and operational procedures
effectively organise and plan resources
apply practical interpretation of regulatory compliance requirements in the management of resources such as staff, information technology (IT) and training, outsource services.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace projects and business simulations or scenarios.
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUR47 | FNSIBK602 | Manage implementation of broking service support systems | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S734 | FNS60110 | Advanced Diploma of Insurance Broking | Qualification |