Unit of competency Outline
Date retreived
23/07/2026 12:46 AM AWST
23/07/2026 12:46 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Plan responses to incidents that jeopardise safety and security
Plan responses to incidents that jeopardise safety and security
Unit of competency
National Code
CSCSAS501A
CSCSAS501A
State Code
S6024
S6024
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
22/07/2014
Field of Education
099905 - Security Services
Original Release Date
22/07/2014
Nominal Hours
50
Description
This unit of competency describes the outcomes required to perform complex negotiations in critical incidents and develop strategic responses to resolve threatening incidents.The unit has been designed for significant contextualisation to allow for a wide range of industry environments and work roles and responsibilities, including those in which this function is part of a generic operational role and those in which this is a specialist service function.
Notes
Elements and Performance Criteria
1Determine strategies for agreed resolutions.
- 1.1 Gather information on the incident from a range of sources.
- 1.2 Analyse all aspects of incident to determine degree of hazard, priorities, optional outcomes and appropriate strategies.
- 1.3 Determine immediate and long-term objectives and assess these against resources and priorities.
- 1.4 Apply a range of communication techniques to make and maintain contact with key people.
- 1.5 Provide clear and factual information to enable an honest and realistic assessment of the interests of key people and their positions.
- 1.6 Develop clear options for resolving the conflict, determine their likely consequences, and analyse the associated benefits and risks.
- 1.7 Confirm areas of agreement and re-assess points of disagreement to establish a common positive position.
2Plan and negotiate support services.
- 2.1 Assess the need for support services in terms of the situational analysis and determined strategies and priorities.
- 2.2 Negotiate resources of support services according to established procedures, protocols and availability.
- 2.3 Provide information on strategies to support services and establish communication protocols and channels.
- 2.4 Delegate roles and responsibilities according to expertise and resources.
3Monitor plans in incidents.
- 3.1 Assess incident for degree of risk and determine response to reduce and remove the impact of the incident, minimise risk, preserve the safety and security of all involved and restore order.
- 3.2 Take action to prevent the escalation of incident that is appropriate to the circumstances and agreed procedures.
- 3.3 Ensure that responses and emergency action give priority to the protection of individuals from harm.
- 3.4 Anticipate individual responses to action and stress, evaluate reactions and allocate support at the level required to minimise risks.
- 3.5 Ensure that guidelines for force used for the restoration of control and the maintenance of security result in humane and least-restrictive responses.
- 3.6 Provide accurate and clear reports to the appropriate authority promptly.
- 3.7 Undertake review, evaluation and analysis of incident and organisational response to it, and report recommendations to the appropriate authority promptly and accurately.
4Provide support and leadership to teams.
- 4.1 Allocate roles and responsibilities taking into account the skills and contribution of team members.
- 4.2 Provide clear, accurate and relevant information, guidance and support to meet individual needs.
- 4.3 Make positive use of conflict to enhance individual growth and relationships.
- 4.4 Provide immediate feedback on performance in a constructive and developmental way.
- 4.5 Actively encourage team members to provide ideas and feedback.
- 4.6 Take directions and action that maintain safety and protection of team members at all times.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Support services will include those managed within the organisation and those provided by other agencies and services, including:
emergency services
police
special tactical response team
fire
health and medical
mediators
negotiators
occupational health and safety team
incident debriefing.
Responses to minimise risks will include:
strategic negotiation
separation and isolation
communication
use of security system
defusing strategies
use of force
restraint
crowd control
counselling
intervention
use and intervention of specialists and experts, including specialist negotiators and mediators.
Support services will include those managed within the organisation and those provided by other agencies and services, including:
emergency services
police
special tactical response team
fire
health and medical
mediators
negotiators
occupational health and safety team
incident debriefing.
Responses to minimise risks will include:
strategic negotiation
separation and isolation
communication
use of security system
defusing strategies
use of force
restraint
crowd control
counselling
intervention
use and intervention of specialists and experts, including specialist negotiators and mediators.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of employability skills as they relate to this unit
ability to plan emergency responses to incidents that jeopardise safety and security in a range of (two or more) contexts or occasions, over time.
Context of and specific resources for assessment
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual responsible for planning effective processes for emergency responses to incidents that jeopardise safety and security as part of a coordinated team, including coping with difficulties, irregularities and changes to routine
copies of legislation, policies, procedures and guidelines relating to planning responses to incidents that jeopardise safety and security
access to appropriate learning and assessment support when required.
Method of assessment
The following assessment methods are suggested:
observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
written and/or oral questioning to assess knowledge and understanding
completion of workplace documents and reports produced as part of routine work activities
third-party reports from experienced practitioners
completion of performance feedback from supervisors and colleagues.
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.
Overview of assessment
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of employability skills as they relate to this unit
ability to plan emergency responses to incidents that jeopardise safety and security in a range of (two or more) contexts or occasions, over time.
Context of and specific resources for assessment
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual responsible for planning effective processes for emergency responses to incidents that jeopardise safety and security as part of a coordinated team, including coping with difficulties, irregularities and changes to routine
copies of legislation, policies, procedures and guidelines relating to planning responses to incidents that jeopardise safety and security
access to appropriate learning and assessment support when required.
Method of assessment
The following assessment methods are suggested:
observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
written and/or oral questioning to assess knowledge and understanding
completion of workplace documents and reports produced as part of routine work activities
third-party reports from experienced practitioners
completion of performance feedback from supervisors and colleagues.
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUZ15 | CSCSAS018 | Plan responses to incidents that jeopardise safety and security | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W996 | CSC50112 | Diploma of Correctional Administration | Qualification |