Unit of competency Outline

Date retreived
23/07/2026 4:50 AM AWST

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Manage insurer liaison within a superannuation organisation

Manage insurer liaison within a superannuation organisation

Unit of competency
National Code
FNSSUP512
State Code
ODJ74
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
04/11/2020
View on TGA
State Implementation and Classification
Approved Date
11/03/2021
Field of Education
081105 - Investment And Securities
Original Release Date
11/03/2021
Nominal Hours
45
Description
This unit describes the skills and knowledge required to manage liaison with insurance bodies. It involves establishing insurer liaison, supervising the claim procedures, managing complex claims and managing risk.The unit applies to those working in superannuation organisations who use analytical skills and systematic approaches to liaise with insurance bodies and oversee specific organisational processes.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish insurer liaison
  • 1.1 Identify organisational procedures for insurance arrangements
  • 1.2 Determine insurance performance measures
  • 1.3 Establish contact with insurer and maintain liaison
  • 1.4 Determine insurance premium payment details
  • 1.5 Establish procedures for processing claims
  • 1.6 Obtain paperwork required to undertake insurer liaison activities
  • 1.7 Provide insurer with information to maintain member records
2. Manage risk
  • 2.1 Assess risk profile of member with insurer
  • 2.2 Undertake procedures to reduce risk according to organisational policies and procedures
  • 2.3 Assess claims documentation and generate reports for trustee
  • 2.4 Implement trustee decisions on claims and risk management procedures
3. Supervise claim procedures
  • 3.1 Monitor performance requirements for insurer
  • 3.2 Provide insurer with information as required to process claims
  • 3.3 Refer disputed claims to complaints procedure
4. Manage complex insurance claims
  • 4.1 Gather documentation for complex claims and prepare for insurer
  • 4.2 Check claim applications against relevant terms in trust deed
  • 4.3 Incorporate claim beneficiaries into claims processing procedure
  • 4.4 Compile claim correspondence according to conditions identified in trust deed, relevant legislation and organisational policies and procedures
  • 4.5 Forward claim correspondence to insurer
No information
No information
Replaces
State Code National Code Title Type
AUP55 FNSSUP502 Supervise insurer liaison Unit of competency
State Code National Code Title Type
BFX5 FNS50720 Diploma of Superannuation Qualification
BHW8 FNS50722 Diploma of Superannuation Qualification