Unit of competency Outline
Date retreived
22/07/2026 8:38 PM AWST
22/07/2026 8:38 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage operations for a Level 2 incident
Manage operations for a Level 2 incident
Unit of competency
National Code
PUAOPE023A
PUAOPE023A
State Code
D5511
D5511
TGA Status
Replaced
Replaced
DTWD Status
Transition (Replaced)
Transition (Replaced)
State Implementation and Classification
Approved Date
18/08/2011
Field of Education
091105 - Police Studies
Original Release Date
18/08/2011
Nominal Hours
40
Description
This unit covers the competency required to command resources to achieve resolution of a Level 2 incident.A person performing this role has the title of Operations Officer and is delegated responsibility by the Incident Controller to implement the strategies to resolve the incident. Level 2 incidents are complex either in size, resources or risk. They are characterised by the need for:deployment of resources beyond initial responseORsectorisation of the incidentORestablishment of functional sections due to the levels of complexity (such as operations and planning)ORa combination of the aboveNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish command and develop operational structure
- 1.1 Initial briefing including information to manage the operations requirements for the incident is sought and obtained from Incident Controller.
- 1.2 Command of operations function is established.
- 1.3 Principles of span of control are applied to operational resources.
- 1.4 Divisions and sectors are delineated taking account of geographic and functional requirements.
- 1.5 Strike teams/task forces/units are formed from allocated single resources as required.
2. Contribute to the development of the Incident Action Plan
- 2.1 Incident Action Plan (IAP) for the current operational period is monitored and reviewed.
- 2.2 Input into incident objectives and operational strategies is provided.
- 2.3 Operations component of the IAP is developed in accordance with operational procedures, safe work practices, agency workplace policies, industrial awards and agreements.
- 2.4 Need for logistical support is determined and documented.
3. Manage operations
- 3.1 Site security is established in accordance with agency policies and procedures.
- 3.2 Records of activities are kept in accordance with agency policies and procedures.
- 3.3 Operations function is established to achieve objectives and tasks are delegated in accordance with a Level 2 incident.
- 3.4 Operations requirements are identified and resources are sought to meet incident requirements.
- 3.5 Operations personnel are briefed and tasks are allocated in accordance with the IAP.
- 3.6 Resources are deployed in accordance with the IAP
- 3.7 Operations progress is monitored against the IAP and operational activities are adjusted as required throughout the incident.
- 3.8 Operational effectiveness is regularly reviewed and required changes to operational structure, available resources and logistical support are determined and communicated to Incident Controller.
- 3.9 Operations resources are managed in accordance with agency workplace policies.
- 3.10 Safe work practices, health and welfare arrangements for work area are implemented and monitored.
- 3.11 Agreed protocols are followed when managing personnel from other agencies.
- 3.12 Action is taken to protect and preserve incident scene in accordance with agency policies and procedures.
- 3.13 Staging areas are established and maintained, where required.
4. Establish effective communications
- 4.1 Incident Communications Plan is implemented, monitored and reviewed.
- 4.2 Communication is maintained with incident personnel.
- 4.3 Current and emerging operational risks are communicated to personnel.
- 4.4 Communication is maintained with stakeholders and affected parties present at the scene.
- 4.5 Emerging or anticipated problems with incident communications are reported immediately.
5. Participate in the Incident Management Team
- 5.1 Incident Management Team (IMT) planning meetings are attended in accordance with Incident Controller's requirements.
- 5.2 Incident Controller is advised of incident situation, control progress and emerging risks in a timely manner.
- 5.3 IMT is kept informed of progress of operations plan and of operational requirements.
- 5.4 Advice is provided to IMT on provision of services and resources, and prioritisation of requirements.
- 5.5 Incident Controller is briefed on analysis of progress against the operations portion of the IAP as required.
- 5.6 Liaison with other members of the IMT is undertaken as required.
- 5.7 Regular information exchange is maintained with Planning Section and Logistics Section.
6. Monitor and review operations functions
- 6.1 Allocation and performance of resources are monitored and reviewed.
- 6.2 Incident reports are produced as required.
- 6.3 Operational briefings/debriefings are conducted as required.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Principles of span control:
Relate to the number of groups or individuals which one person can successfully supervise
Up to five reporting groups or individuals is considered desirable as this maintains a supervisor's ability to effectively task, monitor and evaluate performance
Incident Action Plan may include:
Accommodation and welfare arrangements for incident personnel and affected people
Communications Plan
Incident objectives
Information on alternative or fallback strategies
Information plan for dissemination of information to all stakeholders
Information regarding the necessary logistical arrangements
Management arrangements, including establishment of sectors and divisions
Maps or site plans of the incident
Medical Plan and consideration of OH&S issues
Resources to be allocated to each division and sector
Statement of current situation and predictions of the incident's likely development (including key risk exposures)
Strategies to achieve defined incident objectives
Structural chart depicting personnel in the incident management structure if established
Timings of meetings and changeovers
Traffic management
Resources may include:
Aviation and marine vessels
Communication devices
Human (operations personnel)
Local
Machinery
Physical (equipment)
State/territory and federal governments
Support personnel
Technology devices
Vehicles
Volunteers
Operational briefings/debriefings may include:
Critical incident stress debriefing
Operational analysis
Performance evaluations
Principles of span control:
Relate to the number of groups or individuals which one person can successfully supervise
Up to five reporting groups or individuals is considered desirable as this maintains a supervisor's ability to effectively task, monitor and evaluate performance
Incident Action Plan may include:
Accommodation and welfare arrangements for incident personnel and affected people
Communications Plan
Incident objectives
Information on alternative or fallback strategies
Information plan for dissemination of information to all stakeholders
Information regarding the necessary logistical arrangements
Management arrangements, including establishment of sectors and divisions
Maps or site plans of the incident
Medical Plan and consideration of OH&S issues
Resources to be allocated to each division and sector
Statement of current situation and predictions of the incident's likely development (including key risk exposures)
Strategies to achieve defined incident objectives
Structural chart depicting personnel in the incident management structure if established
Timings of meetings and changeovers
Traffic management
Resources may include:
Aviation and marine vessels
Communication devices
Human (operations personnel)
Local
Machinery
Physical (equipment)
State/territory and federal governments
Support personnel
Technology devices
Vehicles
Volunteers
Operational briefings/debriefings may include:
Critical incident stress debriefing
Operational analysis
Performance evaluations
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
establish and manage an Operations Section appropriate to the nature and complexity of the incident
task and apply resources to achieve resolution of the incident in accordance with the IAP and the principles of span of control
regularly communicate within the operational structure, and monitor and review progress towards achievement of IAP
implement response in accordance with organisational procedures and within bounds of authority
secure emergency/operations site
react to strategic changes within the environment
advise Planning Section and Incident Controller of incident situation, control progress and emerging risks
effectively liaise with Incident Controller and exchange information with the Planning and Logistics Section on a regular basis
develop and implement operations portion of the IAP for a Level 2 incident
establish and maintain staging areas for a Level 2 incident
log and record all actions and decisions
liaise effectively with the Incident Controller and other members of the IMT
work effectively with internal and external stakeholders
operate in a management role, effectively and efficiently delegating responsibility, monitoring performance, providing feedback and taking mitigation action to ensure completion of operations requirements at an incident.
Consistency in performance
Competency should be demonstrated over time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed in an operational environment or in an industry-approved multi-agency simulated workplace environment.
Specific resources for assessment
Access is required to:
Level 2 incidents or simulation of Level 2 incidents, in a multi-agency response environment
equipment, personnel, facilities appropriate to a Level 2 incident and within the bounds of responsibility as designated to the Operations Officer by the Incident Controller
Method of assessment
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
direct observation
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
establish and manage an Operations Section appropriate to the nature and complexity of the incident
task and apply resources to achieve resolution of the incident in accordance with the IAP and the principles of span of control
regularly communicate within the operational structure, and monitor and review progress towards achievement of IAP
implement response in accordance with organisational procedures and within bounds of authority
secure emergency/operations site
react to strategic changes within the environment
advise Planning Section and Incident Controller of incident situation, control progress and emerging risks
effectively liaise with Incident Controller and exchange information with the Planning and Logistics Section on a regular basis
develop and implement operations portion of the IAP for a Level 2 incident
establish and maintain staging areas for a Level 2 incident
log and record all actions and decisions
liaise effectively with the Incident Controller and other members of the IMT
work effectively with internal and external stakeholders
operate in a management role, effectively and efficiently delegating responsibility, monitoring performance, providing feedback and taking mitigation action to ensure completion of operations requirements at an incident.
Consistency in performance
Competency should be demonstrated over time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed in an operational environment or in an industry-approved multi-agency simulated workplace environment.
Specific resources for assessment
Access is required to:
Level 2 incidents or simulation of Level 2 incidents, in a multi-agency response environment
equipment, personnel, facilities appropriate to a Level 2 incident and within the bounds of responsibility as designated to the Operations Officer by the Incident Controller
Method of assessment
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
direct observation
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OAX94 | PUAOPE023 | Manage operations for a Level 2 incident | Unit of competency |
