This unit describes the skills required to provide service to clients within a prescribed framework. It includes matching client service to needs and delivering client service.This unit applies to those working as generalist or specialist public sector workers but may be applied to other similar roles.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work under supervision and in a team environment while performing routine tasks in mostly familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.