Unit of competency Outline

Date retreived
22/07/2026 3:19 PM AWST

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Dispense optical appliances and services

Dispense optical appliances and services

Unit of competency
National Code
HLTOPD403B
State Code
D8388
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
01/08/2011
Field of Education
060903 - Optical Technology
Original Release Date
01/08/2011
Nominal Hours
110
Description
DescriptorThis unit of competency describes the skills and knowledge required to dispense optical appliances and services
Notes
Elements and Performance Criteria
1. Establish a positive relationship with the client
  • 1.1 Review prescription or customer record and explain procedures to the client
  • 1.2 Determine client's needs and expectations
  • 1.3 Give client the opportunity to ask questions and discuss concerns
  • 1.4 Gain informed consent from client where applicable
  • 1.5 Identify and meet special needs of client
  • 1.6 Maintain confidentiality of client information
  • 1.7 Build rapport with the client
  • 1.8 Communicate clearly with the client throughout the discussion
  • 1.9 Provide feedback to the client
  • 1.10 Involve the client in the decision making process
2. Fit optical appliances to client
  • 2.1 Interpret prescription to determine the product most suited to the client's needs
  • 2.2 Neutralise spectacles and take measurements
  • 2.3 Determine the style and performance requirements of the optical appliance in consultation with the client and in accordance with manufacturer's recommended procedures and industry best practice
  • 2.4 Explain to the client how the optical appliance will meet the client's visual, functional and cosmetic needs
  • 2.5 Take special needs of client into account in the fitting of optical appliances
  • 2.6 Adjust frames to client to optimise visual performance
  • 2.7 Ensure optical appliances meet acceptable hygiene standards
  • 2.8 Instruct client on correct use and care of appliance
  • 2.9 Give the client the opportunity to voice concerns in relation to optical appliance
3. Complete the transaction
  • 3.1 Complete financial transaction in accordance with relevant policies and procedures
  • 3.2 Complete records in accordance with relevant policies and procedures
  • 3.3 Present and store records in accordance with organisation and legal requirements
  • 3.4 Complete documentation in accordance with organisation requirements and with industry standards
4. Provide follow up service to client
  • 4.1 Recommend client follow up
  • 4.2 Modify fit as required
  • 4.3 Review client outcomes and compare to client's goals
  • 4.4 Provide information in relation to additional support services are provided to the client
No information
No information
Replaces
State Code National Code Title Type
C9392 HLTOPD403A Dispense optical appliances and services Unit of competency
Replaced By
State Code National Code Title Type
WD230 HLTOPD403C Dispense optical appliances and services Unit of competency
State Code National Code Title Type
D079 HLT43507 Certificate IV in Optical Dispensing Qualification