Unit of competency Outline
Date retreived
22/07/2026 6:45 PM AWST
22/07/2026 6:45 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Facilitate support for personal care needs
Facilitate support for personal care needs
Unit of competency
National Code
CHCICS401B
CHCICS401B
State Code
WC924
WC924
TGA Status
Deleted
Deleted
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
07/08/2012
Field of Education
061307 - Health Promotion
Original Release Date
07/08/2012
Nominal Hours
60
Description
DescriptorThis unit describes the knowledge and skills required by workers to develop, implement and monitor support of client personal care needs through the framework of a personal care support plan
Notes
Elements and Performance Criteria
1. Determine a person's personal care support requirements
- 1.1 Review referral and other information to gain an indication of the client's personal care support requirements
- 1.2 Discuss the purpose of a personal care needs assessment with the client
- 1.3 Work with client (and carer) to identify existing skills
- 1.4 Work with client (and carer) to determine areas of personal care that require support
- 1.5 Determine the level of personal support required by the person
- 1.6 Determine the level of support provided by the carer
- 1.7 Determine a client's preferences for personal care support
- 1.8 Gather information about personal need support requirements in a manner that respects personal esteem and dignity
- 1.9 Gather information according to organisation policy and procedures
2. Develop and implement personal care support plan
- 2.1 Discuss with client the need to maintain their existing relevant skills, and/or increase skills
- 2.2 Identify and discuss options with client for personal care support that maintains existing skills, and/or increase other skills
- 2.3 Check that the client (and carer) understand options
- 2.4 Discuss the worker role in personal care support, the client's role and the carer's role and check that details are appropriate
- 2.5 Describe to client (and carer) necessary processes, equipment and aids
- 2.6 Describe health care requirements and associated support activities within organisation policies, protocols and procedures
- 2.7 Clarify with client difficulties in meeting their needs and address with organisation protocols
- 2.8 Provide people with information to assist them in meeting their personal needs
- 2.9 Implement personal care support plan and record and analyse outcomes
- 2.10 Maintain client confidentiality, privacy and dignity within organisation policy and protocols
- 2.11 Work with client (and carer) to document plan according to organisation policies, protocols and procedures
3. Determine risks associated with providing personal care support
- 3.1 Conduct environmental risk assessment for functions associated with personal care needs
- 3.2 Conduct risk assessment specific to client's circumstances relevant to personal care needs
- 3.3 Discuss elements of risk with client (and carer)
- 3.4 Work with client (and carer) to identify strategies to remove or reduce risk
- 3.5 Develop strategies to remove or reduce risk according to organisation policy and procedures and legislative requirements
- 3.6 Identify other risks to client and report accordingly
- 3.7 Adjust personal care support plan to include strategies to remove or reduce risk
4. Provide and monitor personal care support
- 4.1 Provide information and support for client to monitor their own personal care requirements where appropriate
- 4.2 Respond to variations in client's circumstances that could affect the personal care needs support requirements
- 4.3 Work with client (and carer / support worker where appropriate) to make any required adjustments to personal care support
- 4.4 Where required, assist client with:
- showering
- bed bathing
- shaving
- dressing, undressing and grooming
- toileting and the use of continence aids
- eating and drinking using appropriate feeding techniques
- oral hygiene
- mobility and transfer including in and out of vehicles and falls recovery techniques
- 4.5 Provide support or assistance with technical care activities according to the personal care support plan and organisation policies, protocols and procedures
5. Complete reporting and documentation
- 5.1 Comply with the organisation's reporting requirements including reporting observations to supervisor
- 5.2 Complete documentation according to organisation policy and protocols
- 5.3 Maintain documentation in a manner consistent with reporting requirements
- 5.4 File documentation organisation policy and protocols
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Work with the client (and carer) may include:
Questioning
Formal assessment tool
Demonstration
Provision of personal care
Client may include:
People living in a residential care environment
People living in the community
Students in schools
Preferences for personal care support may include:
Time of day
Time of week
Carer involvement
Processes
Procedures
Products
Carer preference e.g. male/female
Personal care support may include:
Personal hygiene
Oral hygiene
Showering
Bed bathing
Shaving
Dressing and grooming including assisting with pressure stocking
Assisting with toileting and use of continence aids
Assisting with eating and drinking and use of feeding techniques
Assisting with oral health care
Mobility and transfer including in and out of vehicles and falls recovery techniques
Elimination
Hydration and nutrition including dysphagia
Respiration
Skin maintenance
Monitoring medication as appropriate to work role
Provide support or assistance with technical care activities according to the personal care needs support plan and organisation policies, protocols and procedures
Technical care activities may include:
Blood pressure measurement
Blood glucose level measurement
Temperature, pulse and respiration (TPR) measurement
Simple wound care
Tracheal suctioning
Gastrostomy feeds
Catheter care (not including insertion or removal of tubes)
Application of protheses
Application of auto-thrombotic stockings
Assistance with breathing tubes (under direct supervision of a health professional)
Simple eye care
Equipment and aids may include:
Wheelchairs and other transport devices
Mobility aids
Lifting and transferring aids
Beds
Breathing devices
Scales
Continence aids
Personal audio-visual aids
Modified feeding aids
Environmental risk may include:
Home environment, including:
bathroom
toilet
kitchen
dining area
bedroom
Safety of access issues
Infection
Uncontained animals
Environmental hazards:
slippery or uneven floor surfaces
physical obstructions (e.g. furniture and equipment)
poor home maintenance
poor or inappropriate lighting
inadequate heating and cooling devices
inadequate security
Risk assessment specific to client's circumstances may relate to:
Weight
Skin integrity
Infection
Evidence of self-neglect
Behaviours of concern
Impaired judgement and problem solving abilities
Impaired cognitive functioning
Other risks to client may include:
Evidence of self-neglect
Evidence of abuse
Social rights infringements
Legislative requirements may include:
WHS legislation and industry guides
Duty of care
Government program standards
Reporting may be, and include:
Verbal:
telephone
face-to-face
Non-verbal (written):
progress reports
case notes
hazard and incident reports
care plans
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Work with the client (and carer) may include:
Questioning
Formal assessment tool
Demonstration
Provision of personal care
Client may include:
People living in a residential care environment
People living in the community
Students in schools
Preferences for personal care support may include:
Time of day
Time of week
Carer involvement
Processes
Procedures
Products
Carer preference e.g. male/female
Personal care support may include:
Personal hygiene
Oral hygiene
Showering
Bed bathing
Shaving
Dressing and grooming including assisting with pressure stocking
Assisting with toileting and use of continence aids
Assisting with eating and drinking and use of feeding techniques
Assisting with oral health care
Mobility and transfer including in and out of vehicles and falls recovery techniques
Elimination
Hydration and nutrition including dysphagia
Respiration
Skin maintenance
Monitoring medication as appropriate to work role
Provide support or assistance with technical care activities according to the personal care needs support plan and organisation policies, protocols and procedures
Technical care activities may include:
Blood pressure measurement
Blood glucose level measurement
Temperature, pulse and respiration (TPR) measurement
Simple wound care
Tracheal suctioning
Gastrostomy feeds
Catheter care (not including insertion or removal of tubes)
Application of protheses
Application of auto-thrombotic stockings
Assistance with breathing tubes (under direct supervision of a health professional)
Simple eye care
Equipment and aids may include:
Wheelchairs and other transport devices
Mobility aids
Lifting and transferring aids
Beds
Breathing devices
Scales
Continence aids
Personal audio-visual aids
Modified feeding aids
Environmental risk may include:
Home environment, including:
bathroom
toilet
kitchen
dining area
bedroom
Safety of access issues
Infection
Uncontained animals
Environmental hazards:
slippery or uneven floor surfaces
physical obstructions (e.g. furniture and equipment)
poor home maintenance
poor or inappropriate lighting
inadequate heating and cooling devices
inadequate security
Risk assessment specific to client's circumstances may relate to:
Weight
Skin integrity
Infection
Evidence of self-neglect
Behaviours of concern
Impaired judgement and problem solving abilities
Impaired cognitive functioning
Other risks to client may include:
Evidence of self-neglect
Evidence of abuse
Social rights infringements
Legislative requirements may include:
WHS legislation and industry guides
Duty of care
Government program standards
Reporting may be, and include:
Verbal:
telephone
face-to-face
Non-verbal (written):
progress reports
case notes
hazard and incident reports
care plans
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings
This unit will be most appropriately assessed in the workplace and under the normal range of workplace conditions
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
appropriate workplace where assessment can take place
relevant organisation policy, protocols and procedures
WHS industry guides
health care checklists, health management plans, personal healthcare diaries
equipment and resources normally used in the workplace
Method of assessment may includes:
Observation in the workplace
Written assignments/projects
Case study and scenario analysis
Questioning
Role play simulation
Related units:
This unit must be assessed in relation to the specific context in which it will (or may) be applied
In the case of working with older people, this unit is recommended (but not required) to be assessed in conjunction with:
CHCAC318A Work effectively with older people
OR
In the case of working with people with disabilities, it is recommended (but not required) to be assessed in conjunction with:
CHCDIS301A Work effectively with people with a disability
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings
This unit will be most appropriately assessed in the workplace and under the normal range of workplace conditions
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
appropriate workplace where assessment can take place
relevant organisation policy, protocols and procedures
WHS industry guides
health care checklists, health management plans, personal healthcare diaries
equipment and resources normally used in the workplace
Method of assessment may includes:
Observation in the workplace
Written assignments/projects
Case study and scenario analysis
Questioning
Role play simulation
Related units:
This unit must be assessed in relation to the specific context in which it will (or may) be applied
In the case of working with older people, this unit is recommended (but not required) to be assessed in conjunction with:
CHCAC318A Work effectively with older people
OR
In the case of working with people with disabilities, it is recommended (but not required) to be assessed in conjunction with:
CHCDIS301A Work effectively with people with a disability
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2568 | CHCICS401A | Facilitate support for personal care needs | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D278 | CHC40108 | Certificate IV in Aged Care | Qualification |
| D271 | CHC30408 | Certificate III in Disability | Qualification |
| J013 | CHC40312 | Certificate IV in Disability | Qualification |
| J012 | CHC40212 | Certificate IV in Home and Community Care | Qualification |