Unit of competency Outline

Date retreived
22/07/2026 12:42 PM AWST

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Manage board or committee and organisational conflict

Manage board or committee and organisational conflict

Unit of competency
National Code
BSBGOV507
State Code
AWG23
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
080307 - Organisation Management
Original Release Date
05/07/2016
Nominal Hours
45
Description
This unit describes the skills and knowledge required to manage conflict, both within the board or committee and with operational personnel in the organisation. It applies to individuals who are on committees or boards of governance.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify existing and potential conflict
  • 1.1 Determine if conflict exists and its possible causes
  • 1.2 Identify potential situations of future conflict
  • 1.3 Develop strategies to prevent conflict
2. Consider the conflict situation
  • 2.1 Consider if the conflict relates to operational or strategic activity
  • 2.2 Acknowledge the issue(s) and the roles of the parties involved, noting that board and committee members' roles are strategic and employees' roles are operational
  • 2.3 Ascertain how the roles of the parties involved have impacted upon the conflict
  • 2.4 Develop resolution strategies in accordance with legislation, the organisation's constitution and in consultation with conflicting parties
  • 2.5 Seek professional advice where needed, maintaining discretion and confidentiality
  • 2.6 Ensure the wellbeing of individuals and the organisation is considered when developing resolution strategies
3. Use strategies to resolve conflict
  • 3.1 Promptly, appropriately and impartially implement resolution strategies that are in line with legislation and the roles of the parties involved
  • 3.2 Diffuse emotional situations by focussing on the issue(s) rather than the individual(s) concerned
  • 3.3 Follow organisational grievance policy if conflict has escalated to grievance level
  • 3.4 Allow sufficient time for the conflict to be resolved
  • 3.5 Monitor and evaluate the process used to resolve the conflict
No information
No information
Replaced By
State Code National Code Title Type
OCE86 BSBOPS602 Monitor corporate governance activities Unit of competency
State Code National Code Title Type
BEZ0 AHC60319 Advanced Diploma of Agribusiness Management Qualification
BDZ9 BSB52318 Diploma of Governance Qualification
AZJ0 BSB52315 Diploma of Governance Qualification