Use high-level communication skills in the education workplace

Unit of competency Outline

Date retreived
22/07/2026 1:07 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
CHCEDS411A

State Code
D2445

TGA Status
Replaced

DTWD Status
Replaced

Current Release Number
1.00

Current Release Date
25/03/2011

View on TGA

State Implementation and Classification

Approved Date

17/11/2009

Field of Education

120505 - Work Practices Programmes

Original Release Date

17/11/2009

Nominal Hours

Description

DescriptorThis unit deals with the skills and knowledge required to for education support workers to communicate effectively with education professionals, colleagues, students, parents and community representatives

Notes

Elements and Performance Criteria

1. Use clear oral andwritten communication

1.1 Ensure instructions are clear and concise for the intended audience and task
1.2 Adjust communication methods and style to cater for individual and cultural difference
1.3 Seek and provide clarification of communications when necessary
1.4 Interpret complex information to make it meaningful to others

2. Contribute to the development of effective communication within the education organisation

2.1 Consider special communication needs in developing strategies to avoid discrimination
2.2 Evaluate and revise communication skills to ensure they are effective
2.3 Use a variety of communication channels to inform staff, students, parents and external audiences of relevant information under direction of teacher
2.4 Promote the use of effective listening skills in within the education community

3. Represent the education organisation to an audience as directed by teacher

3.1 Select, prepare and present information to promote the education organisation in an accurate way
3.2 Deliver presentations in a clear and sequential manner, within time constraints
3.3 Use electronic and other media to enhance presentations
3.4 Invite participation from the audience to enhance the presentation where appropriate
3.5 Express ideas clearly and concisely, with language adjusted to meet audience needs
3.6 Match body language and verbal messages
3.7 Respect and consider differences of opinion in a manner that encourages and values the contributions of others

4. Facilitate formal and informal discussions and meetings as directed by teacher

4.1 Adhere to agreed venue and times when conducting formal discussions
4.2 Set and follow agendas/objectives for meetings and discussions
4.3 Provide relevant information in advance to participants to facilitate meeting outcomes
4.4 Identify and acknowledge contributions from all participants
4.5 Use effective questioning, speaking, listening and non-verbal communication techniques
4.6 Identify and cater for specific communication needs of participants

5. Produce quality written material

5.1 Present written documents in a logical and sequential way that matches the audience and purpose
5.2 Write documents in a clear and succinct manner
5.3 Write materials to conform to the education organisation standards
5.4 Construct documents using current organisation templates, guidelines and terminology
5.5 Present alternative views, approaches, and options for consideration by the reader
5.6 Formulate conclusions based on facts contained within documents
5.7 Align recommendations with presented information
5.8 Acknowledge references using the recognised reference standard of the education organisation

No information

Replaced By

State Code	National Code	Title	Type
WC899	CHCEDS411B	Use high-level communication skills in the education workplace	Unit of competency

State Code	National Code	Title	Type
D294	CHC41708	Certificate IV in Education Support	Qualification