Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Occupational Health and Safety (OHS) requirements may relate to:
controlling and minimising risks
correct manual handling including shifting, lifting and carrying
elimination of hazardous materials and substances
identifying hazards
safe use and operation of equipment including:
business technology
first aid equipment
fire safety equipment
personal protective clothing and equipment
safety equipment
safety procedures for the protection of self and others.
Legislative requirements may relate to:
Australian standards and quality assurance requirements
award and enterprise agreements
Compliance Policy Guidelines (CPGs)
counter-terrorism
general 'duty of care' responsibilities
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
telecommunications.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
environmental management including waste disposal, recycling and re-use guidelines
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
standard operating procedures
storage and disposal of information
use and maintenance of equipment and systems.
Biometric refers to:
a measurable physical characteristic or personal behavioural trait used to recognise the identity or verify the identity of an individual.
Biometric equipment and systems are:
automated systems able to capture a biometric sample from an individual person, extract biometric data from the sample, compare the data with one or more reference templates, determine the quality of a match, and indicate whether or not an identification or verification of identity has been achieved.
Biometric equipment and systems may include:
acquisition devices:
cameras (video, infrared-enabled video, single-image)
chip or reader embedded in peripheral device
microphones
optical scanners
biometric servers
hardware
interconnecting infrastructure
software:
server-based authentication software for biometric authentication and logging
software associated with acquisition devices.
Privacy legislation may include:
Commonwealth, State and Territory Privacy Acts
national information privacy principles
national privacy principles.
Relevant personsmay include:
biometric technology specialists
clients
colleagues
information technology specialists
supervisor.
Communication may be:
face-to-face
group interaction
in Indigenous languages
in languages other than English
oral reporting
participation in routine meetings
reading independently
recording of discussions
speaking clearly and directly
through the use of assistive technology
via an interpreter
visual or written
writing to audience needs.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Social and cultural differencesmay relate to:
dress and personal presentation
food
language
religion
social conventions
traditional practices
values and beliefs.
Work order instructions and information may include:
access and authorisation requirements
OHS, confidentiality and other legal requirements
personal protection equipment
reporting and documentation requirements
resource and equipment requirements
risk and threat assessment assessments
security goals and objectives
work tasks and schedules.
Threats:
are intentional or unintentional potential events that could compromise the security integrity of physical and technical organisational systems.
Risksmay relate to:
data and information
personnel
property.
Existing architecturemay include:
desktop PCs
local area networks (LANs)
mainframe systems
servers
websites
wide area networks (WANs).
Modemay be:
multiple (a biometric system that integrates two ore more biometric technologies)
single.
Resourcesmay include:
biometric equipment and systems
equipment
human resources
tools.
Administrative requirementsmay relate to:
access
authorisations
licensing.
Records and reports:
may be:
computer-based
manual
other appropriate organisational communication system
may detail:
activity reports
allocated roles and responsibilities
biometric equipment and systems
errors in received data and information
operational faults and deficiencies
resource requirements
security requirements
technical data and specifications
work schedules.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
allocating roles and responsibilities, and organising schedules, resources, security authorisations, and isolations appropriate to implementing biometric equipment and systems
complying with applicable legislation and codes of ethics applicable to privacy and client confidentiality
complying with organisational policies and procedures, including OHS, relevant to biometric work tasks
determining requirements for biometric equipment and systems based on an accurate assessment of immediate security requirements
evaluating operational effectiveness of integrating biometric equipment and systems with existing architecture
maintaining operational security and ensuring integrity of data and information by the systematic monitoring of biometric equipment and systems
recommending alternative options or recommendations of biometric equipment and systems to meet changing workplace needs and industry trends.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a registered provider of assessment services
access to a suitable venue and equipment including biometric equipment and systems
access to plain English version of relevant statutes and procedures
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.