Unit of competency Outline

Date retreived
22/07/2026 5:38 AM AWST

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Assist customers with wound care products

Assist customers with wound care products

Unit of competency
National Code
SIRCPPA015
State Code
AWX54
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080501 - Sales
Original Release Date
13/09/2016
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to gather information about customer needs, and provide suggestions and information on Pharmacy Medicines (S2) and unscheduled wound care products. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice or supply of Pharmacist Only Medicines (S3).This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.This unit incorporates the requirement for pharmacy assistants to comply with federal, state and territory law and Pharmacy Board of Australia Guidelines for supplying scheduled Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3). At the time of publication, they are not, however, required to hold an occupational licence or to be certified as competent in this unit to supply scheduled medicines.
Notes
Elements and Performance Criteria
1. Collect information about customer wound care needs.
  • 1.1.Approach and question customer according to pharmacy protocol.
  • 1.2.Use questions and actively listen to determine who will be using the product and relevant asthma triggers, symptoms, duration and severity of the condition.
  • 1.3.Determine customer satisfaction with products previously used.
  • 1.4.Identify any other health conditions and prescribed medications.
  • 1.5.Follow pharmacy procedures to respect and protect customer privacy.
2. Assess customer information and determine need for referral.
  • 2.1.Recognise and act on information that requires referral to the pharmacist.
  • 2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
  • 2.3.Provide clear summary of customer information to pharmacist when referral is required.
  • 2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.
3. Provide product, self-care and lifestyle information.
  • 3.1.Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.
  • 3.2.Identify and use opportunities to suggest companion products, aids and equipment relevant to desired health outcomes.
  • 3.3.Interpret and clearly explain manufacturer’s product information and use questioning to confirm customer understanding of directions for product use.
  • 3.4.Offer current and accurate information from recognised sources on related lifestyle and self-care practices and specialist support services.
4. Maintain and develop knowledge of wound care, products and services.
  • 4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
  • 4.2.Check regularly for new additions or changes to range.
  • 4.3.Use product information to update knowledge of product application and directions for use.
No information
No information
Replaces
State Code National Code Title Type
WD902 SIRCHCS411 Advise on wound care products and self-care Unit of competency