Elements and Performance Criteria

A person demonstrating this unit of competency will operate within the institution's:
goals, objectives, plans, systems and processes
ethical standards
access and equity principles and practices
cultural diversity principles
communication channels
compliance with legislation, codes and workplace standards

Activities and events may include:
special occasions and festivals
holiday or weekend activities
performances eg theatre, film, music, dance, craft demonstrations, workshops
scientific experiments
excursions, field trips, site visits, guided tours
school visit programs
institution open days
ceremonies

Activities and events may be aimed at the general public and target groups.

Target groups may include:
children, students, school parties
people with disabilities that have special needs
people of particular ethnic or cultural backgrounds
people of Indigenous cultural background
people with common professional backgrounds for evaluating the information, event or activity may include one or a combination of the following:
- observation of audience reaction
- questioning of select members of the audience
- completion of audience response forms
- anecdotal evidence

Critical aspects of evidence:
Evidence to demonstrate consistent achievement of this unit's outcomes includes:
skills in adapting presentation styles and techniques to a range of audiences

Concurrent assessment of units:
It is recommended that this unit is assessed in conjunction with unit/s titled:
Maintain a safe and secure environment
Use legislative and cultural protocols in the institution

Underpinning knowledge and skills:
Skills and knowledge are required in:
the collection
the institution's policies, procedures and practices relating to the provision of public activities, events and programs
available sources of expert advice
the school curriculum as it relates to the collection
basic learning theories
planning and scheduling for information, activity, event
relevant resources for delivering and evaluating information, activity, event
effective communication techniques
relevant safe work and manual handling procedures
listening, questioning and clarification
speaking in a friendly and culturally appropriate manner
oral reporting
writing short reports
presentation techniques
adapting presentation styles and techniques to a range of audiences
recording and/or reporting customers' comments and complaints
using the institution's equipment
customer service
working collaboratively in a team

Resource implications:
Competency in this unit should be assessed using all the relevant resources commonly provided in a museum, public gallery, contemporary art space, science exploration centre and/or keeping place. Specific tools may include:
relevant policies and procedures manuals
organisation's mission statement
other organisational documentation, eg organisational charts, floor plans and relevant instructions for staff

Method and context of assessment:
Evidence of competence may be obtained through a variety of methods including:
practical demonstration
third party report addressing the performance criteria
CV or portfolio
oral or written questions
case study project

Competency in this unit needs to be assessed over a period of time, in a range of contexts and on multiple occasions involving a combination of direct, indirect and supplementary forms of evidence.

Assessment should occur on the job or in a simulated situation.