Elements and Performance Criteria

The workplace environment may involve twenty-four hour operation and may include:
single and multi-site locations
large, medium or small companies

Services, products, risks, work systems and requirements may potentially :
vary across different sections of the workplace

Operations involve:
internal and external customer contact and coordination

Invoices may be:
raised manually (typed/written) or computer-generated by authorised personnel

Transactions may be:
in Australian or foreign currency

Consultative processes may involve:
other employees and supervisors
customers and suppliers
management and union representatives
industrial relations and OH&S specialists
other professional or technical staff, contractors and maintenance personnel

Communications systems may involve:
telephone
fax
email
electronic data transfer of information (EDI)
mail

Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures
enterprise plans/procedures
organisational plans/procedures
established plans/procedures

Information/documentation may include:
procedures for the organisation of freight invoicing and payment
workplace records of invoices and payments
customer/client instructions and assessed requirements
legislation, regulations and related documentation relevant to business operations
regulations and policies relating to minimising risks to the environment and ensuring compliance with OH&S requirements
invoices and receipts
relevant agreements, codes of practice including the National Standards for Services and Operations
manufacturers/suppliers specifications, advice, recommended procedures, policies and instructions
workplace financial procedures and processes
workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information
quality assurance procedures

Applicable regulations and legislation may include:
relevant regulations, standards and codes of practice
taxation and trading regulations relevant to business operations
relevant Australian and state/territory OH&S legislation
equal employment legislation and related policies
environmental protection regulations
hazardous substances and dangerous goods codes
relevant Australian standards and certification requirements
licence, patent or copyright arrangements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of, and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace