Unit of competency Outline
Date retreived
22/07/2026 3:23 PM AWST
22/07/2026 3:23 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Review service performance
Review service performance
Unit of competency
National Code
FNSIBK507
FNSIBK507
State Code
AUR54
AUR54
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
16/09/2015
Nominal Hours
55
Description
This unit describes the skills and knowledge required to collect, analyse and review the client service provided by an insurance broking organisation to identify suitable actions. It encompasses investigations, analysis and evaluation about broker performance in implementing the client’s service plan and developing strategies to improve it.It applies to individuals with well-developed interpersonal, research and analytical skills that are used to develop strategies to improve services.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Establish system to review service performance
- 1.1 Determine service parameters to enable performance to be reviewed effectively
- 1.2 Establish measures of service performance that provide accurate and accessible information on service provision.
- 1.3 Establish accurate, secure and reliable data recording facilities
- 1.4 Design and implement suitable monitoring system to record service performance data
- 1.5 Establish review schedule
2. Analyse performance data
- 2.1 Collate performance data to enable review against planned outcomes to be conducted
- 2.2 Analyse data to establish whether planned outcomes have been achieved
- 2.3 Identify variations of performance against planned outcomes
3. Determine action required
- 3.1 Assess variations in performance to determine degree of change required
- 3.2 Prepare action plan to accommodate changes
- 3.3 Implement procedures to determine effectiveness of any changes implemented
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D4190 | FNSIBK507A | Review broking client service performance | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OCI64 | FNSIBK517 | Review insurance broking service performance | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWD6 | FNS60415 | Advanced Diploma of Financial Planning | Qualification |
| AVX5 | FNS50615 | Diploma of Financial Planning | Qualification |
| AWB4 | FNS51215 | Diploma of Insurance Broking | Qualification |