Unit of competency Outline

Date retreived
22/07/2026 7:39 AM AWST

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Identify and improve sustainability interactions with the community

Identify and improve sustainability interactions with the community

Unit of competency
National Code
MSS017006A
State Code
D7753
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
18/07/2011
State Implementation and Classification
Approved Date
13/06/2014
Field of Education
050999 - Environmental Studies, N.e.c.
Original Release Date
13/06/2014
Nominal Hours
100
Description
This unit of competency covers the identification of the impacts on the community of current or future sustainability related actions of the organisation and its value chain and the implementation of measures to make those interactions more positive. It also includes assessing the sustainability impact back on the organisation and its value chain members of actions by the community. The unit may be applied to an entire organisation, part of a large organisation, or part or all of a value chain.
Notes
Elements and Performance Criteria
1 Determine sustainability interactions with the community
  • 1.1 Process map operation for the chosen portion of value chain
  • 1.2 Determine sustainability related impacts on the community for each process step
  • 1.3 Determine overall impacts on the community from the portion of the value chain as a whole
  • 1.4 Determine overall impacts on the community from the complete value chain
2 Engage with the community
  • 2.1 Determine any known community issues and actions which may be relevant to value chain
  • 2.2 Determine impact of community issues and actions on the sustainability of the organisation and its value chain
  • 2.3 Identify key community groups, representatives and opinion influencers
  • 2.4 Determine best strategy for engagement with the community on sustainability issues
  • 2.5 Implement strategy to define community sustainability issues with the organisation and value chain
  • 2.6 Rank issues by importance to the community and organisation
  • 2.7 Report issues and rankings back to appropriate internal stakeholders
3 Compare issues raised with impacts determined
  • 3.1 Select issues for action based on rankings and internal stakeholder feedback
  • 3.2 Determine root cause of selected issues
  • 3.3 Determine regulatory impact of issues and possible responses
  • 3.4 Develop an appropriate response for selected issues Explore alternative methods of addressing selected issues
  • 3.5 Categorise alternative methods
4 Negotiate acceptable solutions
  • 4.1 Negotiate solutions acceptable to the community, the organisation and value chain members
  • 4.2 Agree a timeline for action and indicators of progress
  • 4.3 Identify issues where no short-term resolution is achievable
  • 4.4 Establish agreed mechanism for ongoing monitoring of progress by the community
  • 4.5 Record this in appropriate manner and promulgate to relevant stakeholders
5 Monitor and report progress of agreed solutions
  • 5.1 Ensure projects are initiated as agreed
  • 5.2 Collect agreed metrics or other indicators
  • 5.3 Take appropriate action if solutions are not delivering as anticipated
  • 5.4 Maintain dialogue with community as agreed
  • 5.5 Complete appropriate recording and reporting
Sustainability
Sustainability incorporates the three aspects of:
Survival of the ecology/physical environment (to manage the impact of the business to ensure the survival of the physical environment)
Economic viability (efficiency, cost and waste reduction and competitiveness to support survival of the business)
Social sustainability (to manage the impact of the business to ensure its continued survival within the community and the survival of the community)
Process Mapping
Process mapping is a technique for visualising/drawing a set of interrelated work activities characterised by a set of inputs and value-added tasks that produce a set of outputs. It applies to any process producing a good or a service
Portion of the value chain
Value chain is the sequence of activities that a firm undertakes to create value/product (good or service). Portion of the value chain includes sections internal or external to the organisation
Community
Community may include:
residents living in the area of the value chain
people who use amenities in the area of the value chain
people who work near the value chain
employees of the value chain or the organisation
other organisations in the area of the value chain
general community
Amenities
Amenities may include:
roads and public transport
waterways
parks and gardens
public facilities, such as halls, libraries, shopping centres and other facilities open to the public
Interactions
Interactions on or from the community may include:
any sustainability related interaction external to the value chain. It may include a perceived impact
Importance to the community
Importance to the community may be based on:
significance of impact
importance perceived by a community member or organisation
Sustainability issues of particular relevance
Sustainability issues of particular relevance include:
particular sensitivities of the local ecology, such as:
endangered species
sensitive local flora/fauna
material scarcity
water availability
general ecology issues and regulations, such as:
climate change and carbon footprint
pollution control measures
particular local social issues, such as:
distortions to the housing market
disruption to local lifestyles
perceived or actual negative impact on the health of individuals in the community
general social issues, such as:
corporate citizenship
use or/deterioration to infrastructure
particular local economic issues, such as:
cost of capital
profit margins
competition
general economic issues, such as:
state of the economy
stage of the business cycle
Significance of impact
Significance of impact includes:
permanent loss or degradation
loss or degradation which inhibits use by the following generation
temporary degradation requiring remediation
temporary degradation which is self remediating
speed of change/degradation/loss
Appropriate response
Appropriate response includes:
application of the hierarchy of hazard control to sustainability hazards
when the impact cannot be prevented application of mitigation and amelioration techniques, such as:
capture and storage (e.g. scrubbing) and similar ‘end of pipe’ solutions
dilution/dispersion and similar techniques which reduce concentration but not amount
other approaches which meet the sustainability requirements
Overview of assessment
A person who demonstrates competency in this unit must be able to analyse and negotiate the sustainability related impacts of an organisation on the community and the impact back on the organisation and its value chain of sustainability related actions of the community.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessors must be satisfied that the candidate can competently and consistently apply the skills covered in this unit of competency in new and different situations and contexts. Critical aspects of assessment and evidence include:
identifying interactions with the community that are sustainability related
defining and analysing impact of the interactions on the organisation and all or part of the value chain
developing and following through on ways of reducing adverse impacts/improving positive impacts
communicating the above as appropriate
Context of and specific resources for assessment
This unit of competency is to be assessed in the workplace or a simulated workplace environment.
Assessment should emphasise a workplace context and procedures found in the candidate’s workplace.
This unit of competency may be assessed with other relevant units addressing sustainability at the enterprise level or other units requiring the exercise of the skills and knowledge covered by this unit.
The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team.
Method of assessment
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency which are difficult to assess directly.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
The language, literacy and numeracy demands of assessment should not be greater than those required to undertake the unit of competency in a work-like environment.
Guidance information for assessment
Replaced By
State Code National Code Title Type
BAK98 MSS017006 Identify and improve sustainability interactions with the community Unit of competency
State Code National Code Title Type
D548 MSS70111 Graduate Certificate In Sustainable Operations Qualification