Unit of competency Outline

Date retreived
22/07/2026 3:51 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Process information resource orders

Process information resource orders

Unit of competency
National Code
CULLB004B
State Code
D1777
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
05/04/2004
View on TGA
State Implementation and Classification
Approved Date
23/05/2011
Field of Education
091301 - Librarianship And Information Management
Original Release Date
23/05/2011
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to process orders for information resources in accordance with organisational acquisition procedures.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Determine ordering requirements
  • 1.1 Access details of required information resources within required timeframes and check information for completeness
  • 1.2 Select suppliers in accordance with organisational guidelines
  • 1.3 Check supplierperformance to inform selection, and report any performance problems to appropriate colleagues
2 Order information resources
  • 2.1 Accurately complete orders in required format to include all required information in accordance with organisation procedures
  • 2.2 Promptly deal with urgent orders and make appropriate arrangements to expedite receipt
  • 2.3 Check progress of orders and take appropriate follow-up action
  • 2.4 Refer problems with processing of orders to appropriate personnel as required
  • 2.5 Maintain accurate records of ordered material in accordance with organisation requirements
3 Receive information resources
  • 3.1 Accept materials and complete checking processes against invoice and order details
  • 3.2 Recommend invoice for payment or question with suppliers
  • 3.3 Make appropriate claims to suppliers for missing, damaged or incorrect material in accordance with organisational procedures
  • 3.4 Accurately record details of material received in accordance with organisational formats
  • 3.5 Sort material ready for processing and cataloguing and make arrangements for priority material to be processed promptly
  • 3.6 Undertake all processes carefully, make appropriate checks and keep all relevant records up-to-date
print
electronic
equipment, e.g. audio-visual hardware and items

local
interstate
international

cost
time efficiency
quality

supply of correct materials, type and quantity
pagination
binding
missing sections
damaged goods

print
electronic
equipment, e.g. audio-visual hardware and items

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the following is essential:

demonstrated accuracy in the completion of ordering processes
knowledge of bibliographic and catalogue record components
processing of multiple orders for different types of resources
presence of industry-realistic time constraints.

Context of and specific resources for assessment

Assessment must ensure:

use of current industry ordering systems and databases
access to relevant policies and procedures manuals
access to resource ordering systems.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of accuracy and completeness of orders completed by the candidate
oral or written questioning to assess knowledge of cataloguing systems and procedures.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBCMN205A Use business technology
BSBADM305A Create and use databases.

Replaces
State Code National Code Title Type
C7131 CULLB004A Process information resource orders Unit of competency
Replaced By
State Code National Code Title Type
D9427 CULINS202A Process information resource orders Unit of competency