Unit of competency Outline

Date retreived
23/07/2026 12:00 AM AWST

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Facilitate workplace change and innovation

Facilitate workplace change and innovation

Unit of competency
National Code
CHCORG501B
State Code
D8593
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
19/03/2013
Field of Education
080307 - Organisation Management
Original Release Date
19/03/2013
Nominal Hours
50
Description
DescriptorThis unit describes the knowledge and skills required to facilitate change and innovation as a basis for achievement of organisation and strategic objectives
Notes
Elements and Performance Criteria
1. Support staff to identify areas for workplace change
  • 1.1 Implement ongoing continuous improvement processes to review relevance and effectiveness of workplace processes and systems
  • 1.2 Identify potential for change in order to more effectively achieve organisation's objectives and contribute to meeting client and stakeholder needs
  • 1.3 Work collaboratively with staff to foster innovation and generate ideas for improved processes, practices and/or systems
  • 1.4 Acknowledge staff contributions and provide support and guidance to build on and enhance ideas in positive and beneficial ways
  • 1.5 Review and discuss potential outcomes of identified changes and their alignment with client needs and issues and with organisation's values, philosophy and strategic objectives
  • 1.6 Identify and discuss potential barriers to change and determine strategies to address identified challenges during the change implementation process
2. Facilitate implementation of change in the workplace
  • 2.1 Consult and negotiate with relevant stakeholders to facilitate understanding of and agreement with planned changes being implemented
  • 2.2 Undertake risk assessment prior to implementing change and communicate risks to involved stakeholders
  • 2.3 Ensure staff have a clear understanding of the purpose and nature of changes being implemented and implications specific to their work practices
  • 2.4 Provide support as required to facilitate implementation of agreed changes
  • 2.5 Address barriers and challenges to changes as required and in consultation with relevant stakeholders
  • 2.6 Demonstrate acceptance of failure in trials of ideas or changes and focus on resolving issues and minimising impacts on clients and risk and cost to the organisation
3. Review the impacts of change and innovation in the workplace
  • 3.1 Put in place processes to enable ongoing review of outcomes of change against expectations and previous outcomes or performance
  • 3.2 Ensure prompt action is taken to address issues where changes have a negative impact
  • 3.3 Identify and implement measures, where required, to enhance the implementation of change
  • 3.4 Acknowledge, reinforce and promote the benefits of effective changes achieved
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Workplace change may relate to:
Community expectations
Levels and sources of funding
Management decision-making processes
Nature and focus of service, programs and activities
Service users/funding providers
Staff requirements
Technological changes
Use and availability of resources
Workplace policies and approaches
Workplace processes, practices and systems


Support may include:
Emotional support
Organisation resources
Professional guidance
Training or related skills and knowledge development
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace under the normal range of workplace conditions
It is recommended that assessment take place on more than one occasion or evidence gathered that provides evidence of competence over a period of time


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to an appropriate workplace where assessment can be conducted


Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace
Replaces
State Code National Code Title Type
D2631 CHCORG501A Facilitate workplace change and innovation Unit of competency