Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Information to be sourced may include:
information from product suppliers, e.g. for sourcing a new supplier or product
information from other departments in the organisation, e.g. about available products or services
customer service research, e.g. getting feedback from customers about a particular product or service
product and service styles that would meet certain customer and market requirements
availability of training courses
information on new workplace systems or equipment.


Information sources may include:
other colleagues and personnel
product suppliers
general and trade media
trade shows and exhibitions
industry associations
industry marketing or research bodies
customer feedback
lectures and presentations
could be print-based or electronic, including:
reference books
internet.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to find and review current and correct information on various topics related to the particular information need
ability to present information in a logical, well-organised and appropriate manner
sourcing and providing information within typical workplace time constraints that meet determined deadlines.


Context of and specific resources for assessment
Assessment must ensure:
that the candidate has accessed a fully equipped office environment using appropriate computers, printers, communication technology, information programs and publications to facilitate the processes involved in sourcing and presenting information
access to and use of current information and data
access to policies and procedures that relate to the sourcing and presentation of information.


Methods of assessment
A range of assessment methods should be used to assess the practical skills and knowledge required to source and present information. The following examples are appropriate for this unit:
project to research a work-related topic and deliver the information sourced in a brief written presentation
simple report with recommendations on a prospective product to be purchased
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITHIND001B Develop and update hospitality industry knowledge
SITTIND001B Develop and update tourism industry knowledge
SITXADM001A Perform office procedures.


Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.