Unit of competency Outline

Date retreived
22/07/2026 3:10 PM AWST

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Participate in breakthrough improvements in an office

Participate in breakthrough improvements in an office

Unit of competency
National Code
MSS402053
State Code
BAK43
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080317 - Quality Management
Original Release Date
08/08/2016
Nominal Hours
10
Description
This unit of competency covers the skills and knowledge required by an office employee to participate in team activities to identify how to radically improve selected office-related processes to eliminate waste and improve value-add to the customer and to implement and sustain the changes in their own work.The unit covers team members contributing to the breakthrough improvements based on knowledge of their own and the broader office functions and how they contribute to meeting customer requirements. This unit assumes that one or more processes in the office have been mapped and a target area for breakthrough improvement has been identified.The office environment may include administrative, transactional or service-based processes in or attached to a manufacturing organisation, within their value stream or similar environments, such as health care, education, financial, construction or Defence services.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Contribute to planning improvement events
  • 1.1 Identify own role and functions and those of the broader office and how they contribute to value to the customer.
  • 1.2 Make suggestions for changes that might lead to improvements in the targeted process.
  • 1.3 Participate in team activities to identify breakthrough improvements to be implemented.
  • 1.4 Identify own project tasks and task sequencing for improvements.
2 Assist in making improvements
  • 2.1 Identify metrics relevant to own role in the target process.
  • 2.2 Gather baseline data on these metrics.
  • 2.3 Undertake tasks as allocated in the project plan.
  • 2.4 Communicate with team and project leader on progress, achievements and difficulties.
  • 2.5 Contribute to making adjustments and finding solutions to problems.
3 Contribute to evaluating improvements
  • 3.1 Gather comparative data on the metrics once changes have been made.
  • 3.2 Participate in team activities to evaluate the outcomes of the event.
  • 3.3 Make suggestions for additional changes and/or improvements for areas of poor performance.
4 Sustain improvements
  • 4.1 Consistently apply the new procedures/processes in own work area.
  • 4.2 Apply monitoring mechanisms.
  • 4.3 Report non-conformances and suggestions for further improvements.
No information
No information
Replaces
State Code National Code Title Type
WD508 MSS402053A Participate in breakthrough improvements in an office Unit of competency
Replaced By
State Code National Code Title Type
OER62 MSS402057 Participate in breakthrough improvements Unit of competency