Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Clients may include:
women
men
children
new or regular clients with routine or special needs
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.
Relevant information may include:
client area of concern
previous treatments
outcomes of previous treatments
required treatments
time constraints
budgetary constraints.
Relevant client details and history may include:
date of presentation
identifying personal details
source of referral, if applicable
main presenting complaint or reason for consultation
presenting symptom picture
other current medical or therapeutic treatment
general state of health:
physical
emotional
allergies
dietary picture
sleep pattern
exercise
leisure activities
observations arising from physical and visual examination
outcomes of microscopic analysis.
Salon procedures may include:
client privacy and safety
operator safety
procedures that comply with state or territory and local government health regulations relevant to the service
environmental protection practices, such as:
waste minimisation
waste disposal
water efficiency.
Abnormal hair and scalp conditions may include:
head lice
scabies
ringworm
dry or oily dandruff
seborrhoea
psoriasis.
Trichological problems may include:
dandruff
seborrheic dermatitis
psoriasis
pityriasis amiantacea
tinea capitis
traction alopecia
alopecia areata
androgenetic alopecia
diffuse hair loss
loose anagen syndrome.
Other professionals may include:
medical practitioner
dietician
natural therapist.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
application of client assessments based on examination and microscopic analysis
accurate, relevant and well-organised records of client information that can be readily interpreted by other professionals
sensitive and clear communication of client diagnosis and options.
Context of and specific resources for assessment
Assessment must ensure access to:
a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon
fully equipped workstation which includes as minimum:
an adjustable client chair
clean client gown or wrap
a plentiful supply of clean towels
relevant documentation, such as:
relevant health regulations
salon procedures
product information
client
a range of clients with different hair and scalp conditions
a professional hair and scalp trichological treatments products range.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the learner performing trichological consultations
written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include:
relevant health regulations
contraindications to trichological treatments
adverse effects of previous treatments on the hair and scalp
the appearance of abnormal hair and scalp conditions
of the salon range of trichological products, including:
composition
effects
benefits.
Guidance information for assessment
A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is pre-requisite to another—they are related skills.
Holistic assessment with other units relevant to the industry sector, salon and job role is recommended for example:
SIHHHSC403A Apply knowledge of hair and scalp problems to trichological consultations