Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Effective communication strategies may include:
active listening
being non-judgemental
exploring problems
expressing an individual perspective
providing sufficient time for questions and responses
providing summarising and reflective responses in conflict situations
using appropriate words, behaviour, posture and tone
using clarifying, summarising questions
using clear and concise language
using culturally appropriate communication
using plain English
using verbal and non-verbal communication.
Home sustainability products and services may relate to:
energy
thermal performance
waste
water.
Limitations may include:
availability of products and services
exclusions
factors that may be subject to change, such as:
installation charges
prices
product and service features
product and service performance
product and service back-up and support
rebates and other support programs
specialist advice on products and services that may be required
supply time for products and services
fees, taxes and levies
inclusions.
Information on home sustainability products and services may include:
products:
alternative products
cost
dimensions
energy ratings
features:
energy saving
programs
guarantees
life span
reviews
servicing
spare and replacement parts
strengths and limitations
services:
alternative services
cost
strengths and limitations.
Appropriate sources may include:
conferences
government agencies
home sustainability references:
electronic
print
industry associations
product and service suppliers
professionals:
architects
building consultants
building designers
building thermal performance assessors
engineers
environmental consultants
professional organisations
published costing guides
regulatory bodies
technical experts
trade associations
trade exhibitions
tradespeople:
electricians
gardeners
horticulturalists
plumbers
utility companies.
Information on rebates and other forms of assistance include:
amount of rebate or assistance
application period
application process
cost of installation of products
eligibility criteria
qualifying period
type of assistance.
Costs may include:
extended guarantees
GST
installation costs
insurance
labour costs
material costs
ongoing charges
product or service price
rebates
servicing costs
trade-ins
transport and handling
variations and contingencies.
Factors that may influence estimated cost range may include:
availability
changes in professional fees
changes in product and service specifications
date of order or purchase
delays in supply
foreign exchange movements
guarantees
insurance
labour costs
product changes and upgrades
service changes and upgrades
source of supply
taxes and charges
transport and handling costs.
Details may include:
name and contact details
referrals
reviews
website address.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by preparing a written estimate of the cost range of implementing the home sustainability measures identified through a home sustainability assessment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular, the person should demonstrate the ability to:
prepare an estimate of the cost range of implementing the home sustainability measures identified through a home sustainability assessment
present and explain the estimated cost range of home sustainability measures to a client
apply knowledge of the procedure for estimating the cost range of implementing home sustainability measures.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with relevant regulatory and Australian standards' requirements.
Resource implications for assessment include:
relevant codes, standards and government regulations
technology suitable for generating reports
technical reference library with current publications on:
cost estimation procedures
home sustainability products and services.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
This unit could be assessed on its own or in combination with other units relevant to the job function.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.