Unit of competency Outline

Date retreived
23/07/2026 5:09 AM AWST

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Maintain health and wellbeing in a personal services setting

Maintain health and wellbeing in a personal services setting

Unit of competency
National Code
SHBXCCS005
State Code
ODR07
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/12/2021
View on TGA
State Implementation and Classification
Approved Date
12/04/2022
Field of Education
061307 - Health Promotion
Original Release Date
12/04/2022
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to maintain personal health and wellbeing by implementing techniques that facilitate improved workplace health and wellbeing, and work-life balance. It also includes the ability to recognise and respond appropriately to health and wellbeing of clients. It requires the ability to monitor and address own health and wellbeing concerns, and to recognise those of clients and to assist them with relevant treatment or referrals.This unit applies to workers in personal service environments. In these environments, they make routine service decisions within a defined range. The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Maintain personal stamina and resilience.
  • 1.1. Identify and assess sources of workplace fatigue that impact on stamina and resilience.
  • 1.2. Adopt work routines and processes that limit fatigue particularly in peak periods of trade.
  • 1.3. Implement techniques to build workplace stamina and resilience.
2. Minimise workplace stressors.
  • 2.1. Identify causes of stress in the workplace.
  • 2.2. Recognise where clients’ personal issues are impacting on own health and wellbeing.
  • 2.3. Implement strategies to effectively respond to and minimise personal stressors.
3. Respond to clients with health and wellbeing issues.
  • 3.1. Identify clients with physical or mental health or wellbeing issues through observation, listening and questioning.
  • 3.2. Recognise signs of serious physical or mental health conditions in clients.
  • 3.3. Communicate in a way that develops respect and trust, and conveys a willingness to assist clients.
  • 3.4. Work within limits of own knowledge and work role and provide information regarding other services where a client’s stated needs exceed own responsibility.
  • 3.5. Recognise and act within own professional boundaries and in accordance with legislative requirements.
  • 3.6. Implement strategies to effectively respond to and minimise client stressors.
4. Maintain work-life balance
  • 4.1. Identify and assess work-life balance priorities.
  • 4.2. Implement techniques to support desired work-life balance.
  • 4.3. Document a personal health and wellbeing plan.
  • 4.4. Adopt techniques to effectively transition from work to personal life at end of shift.
  • 4.5. Prioritise personal health and wellbeing to ensure personal health is maintained.
  • 4.6. Monitor own health and wellbeing and recognise when medical or professional advice is required.
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