Unit of competency Outline

Date retreived
22/07/2026 8:15 AM AWST

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Meet customer needs

Meet customer needs

Unit of competency
National Code
AMPR305
State Code
AVW55
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
01/12/2015
View on TGA
State Implementation and Classification
Approved Date
03/05/2016
Field of Education
080501 - Sales
Original Release Date
03/05/2016
Nominal Hours
10
Description
This unit describes the skills and knowledge required to identify customer needs. It also describes the use diverse sales techniques to satisfy these needs and promote enterprise products and services. This unit is applicable to workers in meat retailing enterprises.All training must be conducted in accordance with Australian meat industry standards and regulations.All work should be carried out to comply with workplace and hygiene requirements.This unit applies to individuals who work under broad supervision and take responsibility for their own work.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Provide information on products and services
  • 1.1 Advise customer accurately and courteously on products and services which are relevant to customer requirements
  • 1.2 Provide information on handling products, cooking requirements, presentation to the consumer, and a range of catering needs as appropriate
  • 1.3 Offer customer alternative products or services, or advice on how to obtain same when requested item is not available
2. Satisfy customer needs
  • 2.1 Discuss range of products and services with customer, which allows for informed decision making by the customer
  • 2.2 Recommend products or services to meet customer needs
  • 2.3 Sell products or services in accordance with customer's budget, preferred products and their availability
3. Deal with customer complaints
  • 3.1 Deal with complaints and grievances courteously and efficiently to the satisfaction of the customer
  • 3.2 Deal with customer complaints referred from other staff according to workplace requirements
No information
No information
Replaces
State Code National Code Title Type
D9064 MTMR305C Meet customer needs Unit of competency