Unit of competency Outline

Date retreived
22/07/2026 12:43 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage a service level agreement

Manage a service level agreement

Unit of competency
National Code
CHCORG26A
State Code
S3216
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
09/09/2007
View on TGA
State Implementation and Classification
Approved Date
09/12/2003
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
09/12/2003
Nominal Hours
40
Description
Notes
Elements and Performance Criteria
No information
Partner organisations may include but are not limited to:
Women's refuges
Social housing providers
Youth refuges
Aboriginal services
Mental health teams
Disability services
NESB services
Education providers
Migrant resource centres
Local councils
Drug and alcohol services
Charities and welfare agencies
Juvenile justice
Area health services

Documentation could include but is not limited to:
Partnership contract/service agreement
Promotional material
Protocols
Dispute process

Relevant legislation may include, but is not limited to:
Privacy legislation
Residential Tenancy legislation

Support may include:
Visits
Participation in case conferences
Telephone contact
Education
Exchange of reports
Life skills training
Emotional support
Social support
Legal support
Referral to other agencies

Critical aspects of assessment must include:
Facilitation of effective work relationships with relevant organisations
Ability to negotiate, develop and sign off on a partnership contract
Demonstrated understanding of organisational and community needs

Essential knowledge required includes:
Funding guidelines
Referral networks
Confidentiality and Privacy Act
Support needs of clients
Community needs and key issues
Relationship between service providers

Essential skills include:
Negotiation
Analysis
Facilitation
Communication
Networking
Referral skills

Resource requirements include:
Access to appropriate workplace where assessment can take place; or
Simulation of realistic workplace setting for assessment

Method of assessment:
Observation
Written assessment
Case studies
Evidence of materials developed in the workplace
Questioning

Context of assessment:
Evidence must include observation in the work environment or in a simulated work setting

Replaced By
State Code National Code Title Type
D2651 CHCORG626B Manage a service level agreement Unit of competency