Unit of competency Outline

Date retreived
22/07/2026 7:41 AM AWST

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Undertake a qualitative review of a process change

Undertake a qualitative review of a process change

Unit of competency
National Code
MSS407005
State Code
BAJ68
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080307 - Organisation Management
Original Release Date
08/08/2016
Nominal Hours
70
Description
This unit of competency covers the skills and knowledge required to review changes made in the operations systems, process or environment to ensure they result in improvement, that gains are maintained and that gains are used as a basis for further gains. The unit includes consensus decision making and methods for capturing information on implemented changes, including quantitative and qualitative reports and informal talking to people to make sure gains are maintained and ways are found to build on them.This unit is intended for team leaders and people with a similar sphere of influence and scope of authority and responsibility and who have knowledge of competitive systems and practices, continuous improvement and locking in improvements.This unit covers the skills required for a qualitative approach to the review of a process change. This unit reviews both intended and unintended consequences of change and the effectiveness of the implementation of the change. This unit is not intended to be applied to a technical or engineering review of a major capital expenditure or similar review.While this unit covers a qualitative review, some basic mathematics may be required although not sophisticated statistical or mathematical analysis.This unit may also be applied to service organisations applying competitive systems and practices principles.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Study a change
  • 1.1 Identify changes which have occurred.
  • 1.2 Select a change or group of related changes to analyse.
  • 1.3 Determine the initiation of the selected change.
  • 1.4 Gather information on the situation within the organisation and along the value stream prior to the change.
  • 1.5 Gather information on the implementation of the change.
  • 1.6 Gather information on the intended benefits of the change.
  • 1.7 Gather information on the situation within the organisation and along the value stream after the change.
  • 1.8 Determine whether results of change have been constant or have changed over time.
  • 1.9 Collate and prepare gathered information for distribution.
2 Agree results of change with stakeholders
  • 2.1 Present and discuss collected information with relevant stakeholders.
  • 2.2 Modify collected information, as required, based on stakeholder input.
  • 2.3 Develop a consensus view of the result of the change which is supported by the information available.
  • 2.4 Validate the consensus view with stakeholders.
3 Identify future improvements
  • 3.1 Discuss lessons learned from the reviewed change with stakeholders.
  • 3.2 Capture key knowledge from the review of the change in accordance with systems and procedures.
  • 3.3 Identify future improvements in collaboration with team members.
  • 3.4 Validate identified future improvements with stakeholders.
  • 3.5 Obtain sign-off from process/system owner.
  • 3.6 Start the process for implementing future improvements.
  • 3.7 Check that planned improvements have occurred.
  • 3.8 Take action to sustain improvement by standardising.
No information
No information
Replaces
State Code National Code Title Type
WD583 MSS407005A Undertake a qualitative review of a process change Unit of competency
Replaced By
State Code National Code Title Type
OAS77 MSS407020 Undertake a qualitative review of a process change Unit of competency