Unit of competency Outline
Date retreived
23/07/2026 12:44 AM AWST
23/07/2026 12:44 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Plan, set up and operate horological workshop or service centre
Plan, set up and operate horological workshop or service centre
Unit of competency
National Code
MEM21023A
MEM21023A
State Code
D5476
D5476
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
10/06/2011
Field of Education
080301 - Business Management
Original Release Date
10/06/2011
Nominal Hours
36
Description
This unit of competency covers planning, equipping and implementing a functional horological workshop or service centre to industry standards. This unit also covers basic administration procedures of a watch and clock service centre (e.g. quotations, security of goods held in trust, spare parts and repair administration procedures).
Notes
Elements and Performance Criteria
1. Plan workshop layout
- 1.1. Prepare sketches of workshop layout
- 1.2. Plan work zones
- 1.3. Source suppliers of fixtures and furnishings
2. Source and purchase tools and equipment
- 2.1. Establish a budget
- 2.2. Determine major plant equipment for after sales service
- 2.3. Establish an adequate supply of tools for each workbench
- 2.4. Source suppliers of tools and equipment
- 2.5. Establish costs and initiate purchase
3. Set up workshop or service centre
- 3.1. Purchase and set up furnishings and fittings
- 3.2. Install major plant bench tools and machinery
- 3.3. Implement ventilation, extraction and climate control systems
- 3.4. Establish repair administration systems
- 3.5. Establish spare parts systems and controls
- 3.6. Implement control and security measures for repair process
4. Prepare quotations and orders
- 4.1. Calculate profitability
- 4.2. Establish hourly rate
- 4.3. Correctly establish service and repair requirements
- 4.4. Determine availability and cost of spare parts
- 4.5. Provide customer with estimate
- 4.6. Prepare spare parts and other orders
5. Monitor workshop operations
- 5.1. Establish maintenance procedures for premises, major plant, equipment and tools
- 5.2. Review systems for efficiency and effectiveness
- 5.3. Implement improvements to operations
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Workshop layout
Workshop layout may include:
orientation for adequate natural/artificial light
ventilation control
humidity and dust
appropriately positioned power points
consideration of work zone layout
Work zones
Work zones may include:
customer reception
administration
dismantling and reassembling
cleaning
polishing
storage (e.g. solvents, spare parts and technical guides)
Fixtures and furnishings
Fixtures and furnishings may include:
workbenches
chairs
lights
ventilation, extraction and dust suppression
climate control
desks
point of sale and cash control devices
Major plant and equipment
Major plant and equipment may include:
watch and clock servicing equipment
testing equipment, such as electronic testers for control of timing and water-resistance testing
machinery, such as watchmakers'/clockmakers' lathe
bench equipment, such as drill press and staking set
Supply of tools
Supply of tools may include:
comprehensive assortment of watch and clockmakers' hand tools
reference catalogues and publications
Ventilation, extraction and climate control systems
Ventilation, extraction and climate control systems may include:
air conditioning and ventilation
dust extraction and trapping
chemical storage, decanting areas and fume cupboards
Repair administration systems
Repair administration systems may include:
job envelope system
repair tracking software
Other orders
Other orders may include:
supplies
tools and equipment
consumables
materials and solutions
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Workshop layout
Workshop layout may include:
orientation for adequate natural/artificial light
ventilation control
humidity and dust
appropriately positioned power points
consideration of work zone layout
Work zones
Work zones may include:
customer reception
administration
dismantling and reassembling
cleaning
polishing
storage (e.g. solvents, spare parts and technical guides)
Fixtures and furnishings
Fixtures and furnishings may include:
workbenches
chairs
lights
ventilation, extraction and dust suppression
climate control
desks
point of sale and cash control devices
Major plant and equipment
Major plant and equipment may include:
watch and clock servicing equipment
testing equipment, such as electronic testers for control of timing and water-resistance testing
machinery, such as watchmakers'/clockmakers' lathe
bench equipment, such as drill press and staking set
Supply of tools
Supply of tools may include:
comprehensive assortment of watch and clockmakers' hand tools
reference catalogues and publications
Ventilation, extraction and climate control systems
Ventilation, extraction and climate control systems may include:
air conditioning and ventilation
dust extraction and trapping
chemical storage, decanting areas and fume cupboards
Repair administration systems
Repair administration systems may include:
job envelope system
repair tracking software
Other orders
Other orders may include:
supplies
tools and equipment
consumables
materials and solutions
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
A person who demonstrates competency in this unit must be able to plan and set up a horological workshop or service centre to industry standards, and monitor and review operations for efficiency and effectiveness in accordance with safety and other regulations and procedures.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessors must be satisfied that the candidate can competently and consistently:
plan horological service centre layout
source and set up equipment
set up repair systems and procedures
monitor and review operations
prepare quotes, estimates and orders.
Context of and specific resources for assessment
Assessment may occur on the job or in an appropriately simulated environment. Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and information on workplace practices and OHS practices.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.
Method of assessment
Assessment must satisfy the endorsed Assessment Guidelines of the MEM05 Metal and Engineering Training Package.
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge.
Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application.
Assessment may be applied under project-related conditions (real or simulated) and require evidence of process.
Assessment must confirm a reasonable inference that competency is not only able to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.
Assessment may be in conjunction with assessment of other units of competency where required.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
A person who demonstrates competency in this unit must be able to plan and set up a horological workshop or service centre to industry standards, and monitor and review operations for efficiency and effectiveness in accordance with safety and other regulations and procedures.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessors must be satisfied that the candidate can competently and consistently:
plan horological service centre layout
source and set up equipment
set up repair systems and procedures
monitor and review operations
prepare quotes, estimates and orders.
Context of and specific resources for assessment
Assessment may occur on the job or in an appropriately simulated environment. Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and information on workplace practices and OHS practices.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.
Method of assessment
Assessment must satisfy the endorsed Assessment Guidelines of the MEM05 Metal and Engineering Training Package.
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge.
Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application.
Assessment may be applied under project-related conditions (real or simulated) and require evidence of process.
Assessment must confirm a reasonable inference that competency is not only able to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.
Assessment may be in conjunction with assessment of other units of competency where required.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OAT73 | MEM21023 | Plan, set up and operate horological workshop or service centre | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W245 | MEM40105 | Certificate IV in Engineering | Qualification |
| W247 | MEM50105 | Diploma of Engineering - Advanced Trade | Qualification |
| W946 | MEM31010 | Certificate III in Watch and Clock Service and Repair | Qualification |