Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirementsmay relate to:
applicable commonwealth, state and territory legislation which affects investigative work such as:
workplace safety
environmental issues
equal employment opportunity
industrial relations
anti-discrimination and diversity
Australian standards and quality assurance
authority to conduct investigation
award and enterprise agreements
evidence collection
freedom of information
licensing arrangements and certification requirements
privacy requirements
relevant industry codes of practice
restrictions on the use of recording devices
surveillance and listening devices.
Informationmay include:
acceptable modes of enquiry
cost schedules
deliverables
investigative limitations and exclusions
maps, plans or schematics
photographs
sources of information and contact requirements
summary of case history
terms of reference
timeframes.
Assignment instructions may include:
assignment tasks and procedures
assignment timeframe
client information
investigation purpose and objective
methods of investigation
reporting and documentation requirements and timeframes
resource and equipment allocations.
Investigationmay be:
factual
surveillance.
Formatmay relate to:
enclosures
hardcopy or electronic format
length
sequence of content
style
use of abbreviations
use of appendices
use of common industry terminology
use of plain English.
Attachmentsmay include:
background documents
notes
photographs
physical evidence
plans
recordings
sketches
statements
videos.
Relevant personsmay include:
supervisor
client
police
colleagues.
Feedbackmay be sought from:
client feedback questionnaire
comments from supervisor, colleagues or client
formal or informal performance appraisals
personal, reflective behaviour strategies
workplace assessment.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
gathering and organising relevant and accurate investigative information in a logical manner within specified time and budgetary constraints
compiling and reviewing report content to identify any gaps pertaining to the investigation and ensuring accuracy and relevance to client requirements
seeking and using client feedback to improve investigative report
safely and securely maintaining investigative information with due regard to client confidentiality and privacy.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a registered provider of assessment services
access to a suitable venue and equipment
access to plain English version of relevant statutes and procedures
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency should be assessed using questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning and written assessment should be used to assess underpinning knowledge.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.