Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, used if in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Hardware inventory may include:
communications equipment
networking equipment
notebooks
peripherals
personal computers
personal digital assistants (PDAs)
test equipment.
Software inventory may include:
antivirus applications
backup and recovery applications
client management suite
collaboration and learning
commercial applications
computer-aided design applications
customised software
drivers
in-house software
multimedia and graphics applications
office applications
open-source software
operating systems
packaged software
patch management
project management applications
remote troubleshooting and assistance.
Technical documentation may include:
enterprise procedures:
build documentation
loading software
upgrades
virus removal
frequently asked questions (FAQ)
hardware documentation
information pertaining to specific operating systems and platforms
service level agreements (SLAs)
software documentation.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
update and maintain software, equipment and technical documentation inventory, according to identified storage and retrieval policy and procedures
adhere to software licensing requirements, according to vendor specifications
access and regularly keep inventories up-to-date.
Context of and specific resources for assessment
Assessment must ensure access to:
personal computer and enterprise intranet
currently used inventory management software
appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate accessing inventories of software and hardware
direct observation of candidate maintaining an inventory
review of completed inventory reports for different inventory types and scenarios
direct observation of candidate reviewing the status of software licences and reporting on their status
review of software inventory prepared by candidate outlining updates to licences when upgrading software.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.