Elements and Performance Criteria

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Workgroup may include:
formal and informal work units
directed or self-directed teams
Management of emotional responses may be:
emotional intelligence, widely recognised as the ability of an individual to monitor their own and others' emotions in a social or work environment, to discriminate among the emotions and to use the information to guide their thinking and actions
characterised by:
self-awareness (personal)
self-management (personal)
social awareness (social)
relationship management (social)
Emotions may include:
anger
anxiety
apathy
apprehension
caring
confidence
depression
elation
enthusiasm
excitement
fear
happiness
inadequacy
joy
nervousness
over-confidence
pride
stress
under-confidence
unhappiness
Negotiation may include:
effective listening
questioning
verbal and non-verbal communication
culturally appropriate strategies
constructive feedback
issues identification
exploring options
identifying areas of agreement
recording agreements
Legislation, policy and procedures may include:
State/Territory and Commonwealth legislation and regulations such as:
public sector management acts
privacy legislation
equal employment opportunity, anti-discrimination and harassment legislation
equity and diversity
racial tolerance
occupational health and safety legislation.
ethics and accountability standards
public sector standards
organisational policy, procedures and practices
organisational and public sector protocols
international legislation/codes of behaviour
Learning and development may include:
formal internal and external courses
on-the-job learning
work experiences and assignments
placement at level and higher duties
self-paced multimedia learning
assisted formal study
conference and seminar attendance
induction and orientation

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC301B Uphold the values and principles of public service
PSPGOV301B Work effectively in the organisation
PSPGOV303B Build and maintain internal networks
PSPGOV305B Access and use resources and financial systems
PSPGOV306B Implement change
PSPGOV307B Organise workplace information
PSPGOV308B Work effectively with diversity
PSPGOV312A Use workplace communication strategies
PSPGOV313A Compose workplace documents
PSPGOV314A Contribute to conflict management
PSPGOV315A Give and receive workplace feedback
PSPLEGN301B Comply with legislation in the public sector
PSPOHS301A Contribute to workplace safety
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of Employability Skills as they relate to this unit
contribution to workgroup activities in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, policy, procedures and protocols relating to the public sector
case studies and workplace scenarios to capture the range of workgroup situations likely to be encountered in the public sector
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment, or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when contributing to workgroup activities, including coping with difficulties, irregularities and breakdowns in routine
contribution to workgroup activities in a range of (3 or more) contexts (or occasions, over time).
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations.
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
case studies
portfolios
projects
questioning
scenarios
simulation or role plays
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments