Elements and Performance Criteria

The range statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Considerations when preparing and developing clinic policies may include:
Australian Veterinary Association (AVA) and the Veterinary Nurses Council of Australia policies, guidelines and codes of practice
organisational workplace health and safety risk management programs
relevant workplace health and safety hazard identification, risk assessment and control measures
the handling and disposal of biological wastes
the handling, use, storage, transport and disposal of chemicals.
Policies that may be relevant include:
professional services
business and marketing plans
human resource management:
professional development
recruitment, selection and induction procedures
staff performance management (e.g. appraisals)
nursing care
office procedures
workplace health and safety
professional development
security:
client and patient
personnel
premises.
Clinic policies may be communicated through:
meetings
training sessions
hard and soft copies of policies made available and/or displayed in clinic.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this Unit
The evidence required to demonstrate competency in this Unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this Unit. Assessors should ensure that candidates can:
prepare and develop clinic policies in consultation with veterinary staff
establish and document security issues
implement policies within the clinic
identify and utilise communication processes in optimising clinic performance
train, monitor and review staff use of, and adherence to, clinic policies.
The skills and knowledge required to develop and implement specific clinic policies must be transferable to a range of work environments and contexts.
Context of and specific resources for assessment
Assessment for this Unit is to be practical in nature and will be most appropriately assessed in a veterinary practice or in a situation that reproduces normal work conditions.
There must be access to the appropriate equipment and/or resources to enable one to demonstrate competence.
Method of assessment
To ensure consistency ofperformance, competency should be demonstrated, to industry defined standards, on more than one occasion over a period of time in order to cover a variety of circumstances, patients, cases and responsibilities and over a number of assessment activities.
The assessment strategy must include practical skills assessment. Suggested strategies for this Unit are:
written and/or oral assessment of candidate's required knowledge
observed, documented and first-hand testimonial evidence of candidate's application of practical tasks
simulation exercises that reproduce normal work conditions
third-party evidence
workplace documentation e.g. policy materials
portfolio.
This Unit may be assessed in a holistic way with other Units of Competency relevant to the industry sector, workplace and job role.
Guidance information for assessment
Assessment methods should reflect workplace demands (e.g. literacy and numeracy demands) and the needs of particular target groups (e.g. people with disabilities, Aboriginal and Torres Strait Islander people, women, people with a language background other than English, youth and people from low socioeconomic backgrounds).