Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Sources of international fare information may include:
airline guides
airline schedules and timetables
fare manuals
computerised data
centralised reservations system (CRS)
global distribution system (GDS)
tariffs from airlines
tariffs from consolidators
special bulletins issued by airlines and consolidators
general information from airlines
internet.


Information on international air itineraries, fares and fare rules must include:
airport codes
airline codes
fare types and classes
IATA areas
global indicators
international airline terminology
IATA terminology and definitions
normal fares
concession fares, which may include those for:
infants
children
students
pensioners
groups
seamen
carers
military personnel

taxes and surcharges
general air travel rules and restrictions, which may include:
payment deadline and ticketing deadline
extensions to ticketing deadline
cancellation charges
availability of any type of change to the air itinerary
availability of changes to class of travel
amendment fees
baggage allowance
excess baggage charges.


Information on international air itineraries, fares and fare rules may include:
non-stop services
direct and connecting services
minimum connecting times
route maps.


Configure air itineraries:
must include coverage of the following types of fares:
sector fares
fares incorporating open-dated travel and surface segments
fares incorporating non-stop, direct and connecting services
fares incorporating intermediate points
fares incorporating airport and other taxes

must include coverage of the following types of calculations and checks:
neutral units of construction (NUA)
local currency fares (LCF)
global indicators (GI)
mileage system:
maximum permitted mileages (MPMs)
ticketed point mileages (TPMs)
extra mileage allowance (EMA)
excess mileage surcharges (EMS)
higher intermediate points (HIPs)
one way backhaul checks (BHA)
circle trip minimum fare checks (CTM).


Calculation of international fare costs may be completed:
manually
using a computer.


Taxes may include:
domestic head tax
noise tax
fuel surcharge
Q surcharge.


Fees may include:
service fee
transaction fee
air itinerary preparation fee
loyalty program (e.g. frequent flyer) redemption fee
courier fee
credit card fee
communication fee.


Record of calculated airfare may involve use of:
manual format
linear format.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this TrainingPackage.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
knowledge of how to access information on the current range of international airfares and ability to interpret the conditions applicable to specific fares
ability to calculate airfares accurately and according to current airline and IATA regulations and conditions applicable to specific fares
ability to create practical air itineraries in response to customer requirements
ability to calculate normal international airfares accurately in response to multiple customer requirements covering a range of different air routes
completion of airfare calculations within typical workplace time constraints and deadlines determined by the customer or the organisation.


Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills using appropriate computers, publications and reservations systems currently used in the tourism industry to assist with airfare quotations
use of industry-current documentation or computer data such as airline, IATA and consolidator schedules, tariffs and bulletins outlining fares, rules, conditions and regulations.


Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of integrated activities completed by the candidate, including sourcing information on destinations, selling products, providing quotations and issuing documents
fare construction activities and case studies to assess ability to construct and cost normal international airfares for different routes and to meet varying customer requirements
review of fare calculation worksheets completed by the candidate
written and oral questioning or interview to test knowledge of general air travel rules and restrictions applicable to normal international airfares
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITTTSL005A Sell tourism products and services
SITTTSL009A Process travel-related documentation
SITTTSL014B Construct promotional international airfares.


Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.