Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Space may include:
buildings
car parking
facilities
land
lettable areas
properties.
Relevant people may include:
agents
clients
colleagues
designated OHS representatives
government personnel
legal representatives
management
members of industry associations
property owners
site personnel
supervisors
tenants.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Interpersonal techniques may include:
active listening
clear presentation of options
consultation methods
culturally inclusive and sensitive engagement techniques
questioning to clarify and confirm understanding
seeking feedback
two-way interaction
using language and concepts appropriate to cultural differences
verbal or non-verbal language.
Clients may include:
bankers
company management
fund managers
fund providers
government and legal instruments and agencies
institutions
internal and external property groups
owner-occupiers
private investors
property agents
property owners
tenants.
Client needs may relate to:
developing fit-out guidelines for builders
facilitating transaction by separately meeting with fit-out and legal advisers
managing fit-outs to preserve building services
observing building rules.
Relevant documentation may include:
building codes
contracts
instruments of agreement
lease agreements
licences
maps
permits
plans
spatial guidelines
specifications.
Legislative requirements may be outlined and reflected in:
Australian standards
codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
environmental and zoning laws affecting access security, access and property use
general duty of care to clients
home building requirements
local regulations and by-laws
privacy laws applying to owners, contractors and tenants
quality assurance and certification requirements
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Specialist advice may be sought from:
architects
bankers and financiers
builders
business consultants
government officials
investment consultants
members of industry associations
planners
real estate agents
solicitors
subcontractors
technical experts
valuers.
Lease agreements may include:
acceptance and consideration
agreement to lease
building rules
existing partitioned space
fit-outs
heads of agreement
lessee and lessor obligations
letters of intent
negotiations containing offers.
Business equipment and technology may include:
computers
data storage devices
email
facsimile machines
internet, extranet and intranet
photocopiers
printers
scanners
software applications, such as databases and word applications.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of arranging and formalising lease arrangements for the use of space. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
determining requirements for lease of space through an accurate assessment of client needs and identification of lease terms and conditions
devising and marketing retention strategies to selected tenants
implementing lease arrangements, including appointing an agent to facilitate the completion of leasing arrangements
knowledge of organisation's practices, ethical standards and legislative requirements associated with the lease of space

monitoring lease arrangements against lease agreement requirements, and safely and securely maintaining all relevant documentation
organising the preparation of lease documentation, reviewing for accuracy and arranging necessary amendments as required.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.