Unit of competency Outline

Information current as of
21/10/2026 2:56 AM AWST

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Develop and implement strategies to enhance client safety

Develop and implement strategies to enhance client safety

Unit of competency
National Code
HLTHIR601B
State Code
D8288
TGA Status
Replaced
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
22/07/2011
Original Release Date
25/03/2011
Nominal Hours
40
Field of Education
120505 - Work Practices Programmes
Description
DescriptorThis unit describes the skills and knowledge required to develop and implement communication strategies to enhance the inclusion of clients and carers in planning and delivering health care services and to support honest communication with clients relating to risk and adverse events
General notes
N/A
Elements and Performance Criteria
1. Promote partnerships between client and service provider
  • 1.1 Develop strategies for staff to include clients and carers in planning and delivering health care services
  • 1.2 Identify and support opportunities for staff to involve clients and carers in their care and treatment
  • 1.3 Assist and support staff to clarify and respect the rights of clients and carers through all stages of tests, procedures and treatments
  • 1.4 Assist and support staff to clarify and respect the choices of clients and carers in planning and delivery of health care services
  • 1.5 Identify ways in which clients, carers and the community can contribute to improving health care services
  • 1.6 Support staff to ensure clients and carers are encouraged to ask questions and provide feedback about delivery of health care services
  • 1.7 Provide staff with strategies and techniques to ensure clients and carers are effectively educated about their condition, treatments and available health care services
  • 1.8 Provide staff with appropriate training and resources to support the provision of culturally and linguistically appropriate services
  • 1.9 Create environments and structures to support optimal client and community involvement in health service planning and delivery
2. Enhance client understanding of risk
  • 2.1 Ensure clients and carers are provided with quality information relating to risks involved relating to their health, proposed treatments and ongoing service delivery
  • 2.2 Ensure clients are supported as required to make informed decisions about proposed treatments and ongoing service delivery
  • 2.3 Support the provision of information about the beneficial and harmful effects of care and treatments according to individual circumstances and priorities
  • 2.4 Ensure staff understand the importance of obtaining consent from both ethical and risk management perspectives
3. Manage communication relating to adverse events
  • 3.1 Establish clear processes for managing adverse events and near misses within scope of work role
  • 3.2 Develop open disclosure guidelines based on National Open Disclosure Standard
  • 3.3 Ensure staff know the open disclosure guidelines and how they apply to their work role
  • 3.4 Support staff to apply open disclosure guidelines when clients suffer adverse events and/or near misses
  • 3.5 Ensure clients and carers are supplied with information about available support services
  • 3.6 Ensure emotional and trauma support services are provided to clients, carers and staff who have been involved in an adverse event or near miss
  • 3.7 Disseminate information about learning from adverse events and near misses throughout the organisation
  • 3.8 Foster community awareness of the occurrence of adverse events to enhance client involvement in health care services
4. Evaluate effectiveness of client safety strategies
  • 4.1 Conduct regular organisation self-assessments in relation to cultural and linguistic competence
  • 4.2 Evaluate effectiveness of strategies to involve clients and carers in planning and delivery of health care services
  • 4.3 Evaluate effectiveness of strategies to prevent, manage and communicate adverse events and near misses
  • 4.4 Seek client feedback on an ongoing basis and incorporate into evaluation strategies
  • 4.5 Identify opportunities for improvements in practices and processes impacting client safety
  • 4.6 Provide feedback and recognition to staff to establish and maintain behaviour and attitudes that support and enhance client safety
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Client's rights may include:
Treatment with reasonable care and skill
Right to refuse medical treatment
Confidentiality of information
Access to information held about them including medical records, registers
Right not to be discriminated against
Right to make a complaint
Right to be involved in decisions regarding treatment and care


Legal obligations and requirements may relate to:
Privacy
Anti-discrimination
Consent to medical treatment
Duty of care
Release of patient information, including medical and other clinical records
Coroners Act
Child protection
Industrial relations
Trade practices
Poisons legislation
Retention of human tissue
Equal Employment Opportunity
Occupational health and safety
Infection control
Contractual obligations
Licensing laws


Consent of client may include:
Written
Verbal
Implied


Available support services may include:
Emotional support
Advocacy
Complaint information
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of situations relevant to the particular workplace
Assessment involves access to an appropriate workplace or simulated realistic workplace setting, using relevant organisation policy, guidelines, procedures and protocols


Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Replaces
State Code National Code Title Type
C9294 HLTHIR601A Develop and implement strategies to enhance client safety Unit of competency
No information