Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Events and programs may include:
briefings and social activities for student pre-departure
careers fairs, events and exhibitions
cultural festivals and religious celebrations e.g. Chinese New Year, Diwali
functions for welcoming agents and clients to the country
graduation and alumni events, dinners, award ceremonies
internal open days and information days
memorial services
multicultural days and activities
orientation sessions
overseas exhibitions and agent briefings
professional development orientation sessions, workshops, seminars, conferences
professional network events
recreational, social and educational activities
religious observances
social events connected to specific groups such as postgraduate dinners
trips and tours
various forums for disseminating information
visits to other international education organisation's open days and information days
Clients and stakeholders may include:
internal clients such as section, department or faculty staff
international students
other clients of the organisation such as parents of students, homestay providers, consular staff, overseas agents, government and private organisations, departments and agencies, other educational organisations
Relevant personnel may include:
coordinators, managers
in some cases, the presentation audience
other stakeholders involved with facilitating events and programs
team members
Work roles may include:
coordinating and managing the work of others
participation in a management team
participation in an event or program team
Planning for activities includes considering:
contingencies
financial and resource allocations
marketing and operational strategies
resources
Relevant legislation, regulations and codes may include:
current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:
anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance
business compliance relevant to work roles
child protection legislation and regulations
ESOS Act, subsequent amendments and related legislation
consumer legislation such as that relating to trade practices
employment, education and training - relevant to onshore and offshore provision
environmental issues
ESOS Assurance Fund requirements
immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )
National Code of Practice for Registration Authorities and Providers of International Education and Training
OHS
privacy and confidentiality
Transnational Quality Strategy (2005)
quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices
Information may include:
information for students, staff, agents, presenters, support persons and other stakeholders covering:
contact lists and details of students, personnel, participants
organisational, educational, social, tourist and environmental information
program activities
programs, timetables, schedules and details for event presentations and delivery
relevant legislative, regulatory, standards information, including for OHS and security
travel information and advisories
information specific to agents and other clients:
course and campus information
educational standards and qualifications
English language requirements for prospective applicants
fees, refunds and grievance procedures
government guidelines and regulations relating to the ESOS Act
marketing and recruitment information
partner institution information
student services information
study tour schedules and agreements
travel schedules
updated agreements and renewals of contracts
information specific to conference, seminar or workshop facilitators, presenters, attendees and support personnel including:
available resources
contacts
event and program details including times, dates and venue
papers and presentation or facilitation requirements
Presentations may include:
audio or video taped presentations
face-to-face delivery
information reports at team meetings
OHS workplace requirements
orientation information
presentation software or other presentation materials and electronic equipment
program information

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applying appropriate cross-cultural communication skills and knowledge in facilitating international education events and programs
coordinating, planning, facilitating and managing international education events and programs
knowledge of legislative and regulatory compliance issues in relation to facilitating international education events and programs.
Context of and specific resources for assessment
Assessment must ensure:
access to opportunities to participate in a range of practical exercises and projects
access to relevant documents.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
evaluation of supervisor's reports on how the candidate facilitates events
analysis of projects, case studies, completed records and reports developed by the candidate
review of research into industry and organisational needs for events and programs
review of contracts and insurance arranged
observation of presentations delivered at events and programs
oral or written questioning to assess knowledge of resource requirements for international education events and programs
evaluation of assistance and support provided to coordinators and teams during the preparation phase
evaluation of decisions made and communicated to relevant personnel regarding departure from regular practices to meet contingencies arising during events and programs.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other educational administration units.