Unit of competency Outline

Date retreived
23/07/2026 8:35 PM AWST

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Undertake outreach work

Undertake outreach work

Unit of competency
National Code
CHCCH522A
State Code
D2284
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
08/12/2009
Field of Education
090501 - Social Work
Original Release Date
08/12/2009
Nominal Hours
60
Description
DescriptorThis unit of competency describes the skills and knowledge required to work in an outreach capacity with vulnerable or at risk groups such as those experiencing homelessness, mental health, alcohol or other drugs (AOD) issues
Notes
Elements and Performance Criteria
1. Prepare for outreach work
  • 1.1 Establish where outreach service is to take place and purpose of service
  • 1.2 Clarify history of service and/or client in relation to unexpected issues and needs
  • 1.3 Identify any potential risks or issues in environment of intended visit
  • 1.4 Prepare resources and documents required to undertake outreach activity including contingency plan
  • 1.5 Allow time in schedule for contingencies
  • 1.6 Ensure organisation and co-workers are aware of intended time and place of outreach activity and contact details
  • 1.7 Develop respect for and understanding of the environment and culture of the setting where outreach is being conducted
  • 1.8 Assess boundaries of practice
2. Undertake outreach service
  • 2.1 Check for hazards to own and others' health and safety and take action to control risk
  • 2.2 Follow agency's outreach policies
  • 2.3 Take standard safety precautions and where required, take additional precautions
  • 2.4 Demonstrate respect for clients and each client's environment and act with sensitivity in the environment
  • 2.5 Demonstrate respect for client's friends/associates should they be present and act with sensitivity in the environment
  • 2.6 Identify risk management practices appropriate for outreach setting
  • 2.7 Follow risk management practices developed to address own role in delivering services
  • 2.8 Demonstrate and apply understanding of relevant legislation
3. Establish client relationship
  • 3.1 Communicate with purpose of visit and confirm acceptance regarding outreach service
  • 3.2 Communicate with client and others in the environment in a manner that builds trust
  • 3.3 Utilise a client-centred approach when establishing a relationship
  • 3.4 Provide opportunity for client to identify and express any issues or concerns in relation to the service and/or associated matters
  • 3.5 Provide appropriate support and information within scope of own work role and record and report relevant issues or concerns promptly to appropriate person
  • 3.6 Deal with difficult or challenging situations promptly, firmly and diplomatically in accordance with relevant policies and procedures
4. Follow up outreach service
  • 4.1 Document all aspects of the outreach service in line with organisation policies and procedures
  • 4.2 Promptly report and refer any areas of concern to an appropriate person or authority
  • 4.3 Ensure any arrangements for follow up visits are recorded and implemented
  • 4.4 Evaluate overall effectiveness of outreach services provided
No information
No information
Replaced By
State Code National Code Title Type
WC822 CHCCH522B Undertake outreach work Unit of competency
No information