Unit of competency Outline
Date retreived
22/07/2026 12:50 AM AWST
22/07/2026 12:50 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Acquire product or service knowledge
Acquire product or service knowledge
Unit of competency
National Code
ICTCC471A
ICTCC471A
State Code
C5415
C5415
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
08/10/2003
Field of Education
120505 - Work Practices Programmes
Original Release Date
08/10/2003
Nominal Hours
30
Description
Notes
Elements and Performance Criteria
No information
No information
No information
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| C544 | ICT20102 | Certificate II in Customer Contact | Qualification |
| C545 | ICT30102 | Certificate III in Customer Contact | Qualification |
| C546 | ICT40102 | Certificate IV in Customer Contact | Qualification |