Unit of competency Outline

Date retreived
22/07/2026 7:59 PM AWST

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Develop crowd management plans

Develop crowd management plans

Unit of competency
National Code
SITEEVT016
State Code
AWS41
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
080319 - Hospitality Management
Original Release Date
12/07/2016
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to develop plans and procedures for admitting, seating and dispersing crowds to ensure safety, security and well-being of personnel and participants. It requires the ability to use critical thinking, planning and organisational skills, combined with detailed knowledge of risk management issues, crowd control techniques and relevant emergency procedures.It applies to individuals responsible for developing plans and procedures for managing large crowds in any industry or community context, including events.The unit applies to managers who operate with significant autonomy and who are responsible for making strategic management decisions.The unit does not cover the specialised operational crowd management skills required by police or other security experts.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Analyse risks associated with large crowds.
  • 1.1.Identify and evaluate crowd management regulatory constraints and requirements.
  • 1.2.Identify and analyse general risks associated with the gathering of large crowds.
  • 1.3.Identify and analyse current and emerging situation-specific risks and assess their impact when planning.
  • 1.4.Inspect, or organise inspection of, venue and facilities to ensure regulatory compliance and facilitate risk assessment.
  • 1.5.Assess need for specialised security assistance or involvement of authorities in crowd management.
2. Develop crowd management strategies.
  • 2.1.Establish maximum limits for admission based on analysis of risks and venue.
  • 2.2.Estimate expected crowd numbers based on historical data and current trends or attendance information.
  • 2.3.Consult with relevant stakeholders on crowd management approaches.
  • 2.4.Develop approaches that minimise identified risks.
  • 2.5.Evaluate and respond to broader management constraints and issues.
  • 2.6.Develop evaluation criteria for crowd management strategies in consultation with stakeholders.
3. Develop crowd management operational plan.
  • 3.1.Develop and document crowd management procedures, including contingency procedures.
  • 3.2.Determine and document resource requirements for crowd management.
  • 3.3.Identify critical tasks and allocate responsibilities and timelines.
  • 3.4.Develop contractor specifications as required.
  • 3.5.Obtain approval for plan from relevant stakeholders.
  • 3.6.Provide operational information to staff and other stakeholders.
4. Develop emergency crowd management procedures.
  • 4.1.Develop and document procedures for managing crowds in emergency situations in consultation with relevant stakeholders.
  • 4.2.Identify and document safety needs of special populations in emergency situations.
  • 4.3.Implement and accurately document required practice drills.
5. Evaluate crowd management plan and procedures.
  • 5.1.Evaluate effectiveness of crowd management, based on agreed evaluation criteria.
  • 5.2.Incorporate outcomes of evaluation into future planning.
No information
No information
Replaces
State Code National Code Title Type
WF769 SITXEVT606 Develop crowd management plans Unit of competency
Replaced By
State Code National Code Title Type
OEA54 SITEEVT034 Develop crowd management plans Unit of competency